Responsible for organizing, managing, and servicing established homebuilder accounts until project completion Complete breakdown of designer and builder house plans in order to define the project’s scopePlan, schedule and track project time-lines and install datesProactively manage changes to project scope and time-line with the ability to identify any potential crisesBuild, develop and grow business relationships vital to the success of the project and growth of the companyProperly manage builder accounts by ensuring scheduled countertop projects are successfully completed, including ordering necessary materials, facilitating communication with builders and managing problems that arise throughout the process

Provide administrative support for the officeOrganize travel arrangements for 10 field service teams within the company travel systemReview and process expenses for office executives using an expense management systemAssist with client accounts by updating product informationProvide market research information to the VP of Consumer Insights and Business development for projectsPartner with office manager on various special projects

Provided administrative and sales support for two Merchants Created and maintained legal buying agreements for over 40 new and existing suppliers Organized travel arrangements and processed expense reports Maintained sku information that supported over $8 Billion in sales annually with greater than 97% accuracy Managed specifications for over 1000 skus which includes cost, retail, planogram information and other details as agreed upon in the confidential Merchant/Supplier buying agreement Facilitated issue resolution with suppliers and stores daily Responsible for special projects to include website content management and coordinating support coverage for the department Partnered with Inventory Planning analyst to determine product allocation and create purchase requisitions to minimize store out of stocks

Maintained data integrity for over 500 products in the IBM system with confidential supplier merchandise information Provided administration of sku information into merchandising system Created purchase requisitions to ship out merchandise to the stores Maintained and submitted retail changes for various flooring products Provided administrative support to two merchandise assistants with special projects in relation to the department Corresponded with suppliers to maintain good business practices according to standard operating procedures of the company

Managed over 25 suppliers payable accounts for 50 Canadian stores Researched and analyzed payables accounts to resolve any financial discrepancies Obtained authorization to pay over 300 invoices in a week via the Tool Rental purchase order system. Approved invoices for payment via PeopleSoft Analyzed financial processes and procedures to define problems and implement proactive solutions within the finance department

Managed special purchase requisitions and installations between installer, supplier, and customers until project completion Calculated wholesale, retail and contract prices based on current industry data for over 200 specialty products Addressed and reconciled special order transactions to provide resolution Responsible for investigating and resolving over 95% of all suppliers, installer and customer conflicts and complaints received in the department

Solely responsible for administrative services and cash management for over 100 associates in the store Provided support for the printing, reviewing and distributing various Cash Management, Financial, Payroll, Sales, and Supplier reporting Provided technical support of over 50 computer hardware and software in the store and support to computer system users Oversaw the daily performance of computer systems and managed the installations of new equipment or systems Efficiently and accurately completed paperwork and key data entry associated with the operations of the store

Responded to approximately 100 phone inquires a day concerning the store, its merchandise and services provided by the Home Depot Responsible for accurately selling and dictating phone sales for contractors and customers from over 1000 product assortments. Sales averaged a total of $300 Directed over 400 incoming calls to appropriate store representatives

Generated new special order sales by working with customers to determine their special order needs; followed up on inquiries concerning the stores special services department to close sales Communicated daily with other departments and suppliers to resolve any issues to expedite the product and assure product accuracy Maintained the special orders in the system and followed up with customers after receipt of order Resolved any complaints or concerns the customer had concerning their special order