I believe that the customer service is a driving force of the business support team and with my skills set and experience i can prove that i have the ability to full fill the role provided the opportunity is granted.I am responsible, versatile and flexible and not limited to the following broad job functions: Resolving and follow up on queries on a daily basis.Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.Creative problem solving skills.Good understanding of the current market position of the product to which the customer support service is provided.Capacity to work both as an individual and as a team.Excellent organizational and time management ability.Highly self motivated, willing to learn and quick adaptation to new processes within less time frame.My experience and skill set (Customer Service,Retentions, Retentions,Social Media Consultant (Tier 2) leader lever its 100% my current job.I am a hard worker,fast learner and would love to advance professionally if the opportunity is provided.My OutputsWill be responsible for but not limited to the following broad job functions: Resolving and follow up on queries on a daily basis• Replying to members (fax, email, letter or telephonically)• Accurate stat keeping • Attending to escalations and letter requests• Ensuring that daily and monthly targets are met• Ensuring that Service Level Agreements are met• Attend to general administration requirements of my team• Identify and recommend process improvements.My Competencies:•Writes clearly and convincingly• Writes in a well-structured and logical way• Writes clearly and convincingly• Takes initiative and works under own direction• Makes rational judgments from information available• Produces a range of solutions to problems• Works strategically to realize organizational goals• Manages time effectively• Works productively in a pressurized environment• Ability to build and maintain good relationships.• Applies strong attention to detailMy Qualifications & Experience:• Matric • Excellent verbal and written communication skills • Excellent administration skills• Proficient in MS Office● Resolving escalations● Retaining and assisting in the Retentions Department● Building relationships with operational departments.● Excellent Communications Skills● Analytical Ability● Ability to work as a team player.● Strong Admin Skills