Deliver a seamless Customer Experience across all stages and touchpoints in the customer journey, shape strategies, understanding the customers’ needs and requirementsDelivering outstanding customer service in maximizing the customer journey across all touchpoints and improving loyalty, cross sell and effectivenessE-commerce:Coordination and implementation of international website platform from project phase to launchCustomer Care: Customer Relationship ManagementLogistics & Supply Chain Management: end to end SC ManagementStrategic Project ManagementContinuous Improvement: reduce global costs using Lean Manufacturing, Kaizen,5S , KPIs, quality management,Team Management: multi-site teams - 30 à 120 FTE– recruitment – Job desks – performance monitoring – training plan & career DevelopmentP&L Management Reporting: KPI’s – supervision and monitoring of business activity, forecast, data analysis Social Relationship ManagementBilingual EnglishSpecialties: >customer centric experience>>Supply Chain Operations, Customer Service>Operational leadership (including HR, Legal, Distribution)>Leading & implementing of new ERP systems >Process innovation> Strategic planning> Project management> Business solutions>Account Operations>Budget Management (Gross to net)>Content Development
Listed skills include Operations Management, Inventory Management, E Commerce, Supply Chain, and 35 others.