Veronica Rodriguez Borregales Email & Phone Number

Pleasanton, California, Us

⚈ Earned Medallia's largest account’s trust, leading a customer-obsessed global team of 45 people to execute and bill several million dollars in professional services while expanding new revenue.⚈ Successfully coordinated developing and implementing a net new Employee Experience product suite for Medallia’s largest client, comprised of twenty-two large implementations in collaboration with multiple stakeholders in Product Management, Engineering, and C-Suite within an 18-month timeframe, leading to multi-million net new sales.⚈ Developed and implemented CX and EX governance models and customer metrics systems for prominent Financial Services and Retail organizations.⚈ Achieved double-digit revenue growth within 5 years through strategic client management and successful new product development.⚈ Boosted clients NPS consistently over the past 4 years, demonstrating exceptional customer satisfaction.⚈ Multiple awards-winner at Medallia, including President’s Club, and repeatedly recognized for innovation, operational excellence, and driving business growth.

Fort Worth, Texas, Us

⚈ Designed and Implemented General Motors Financial’s Customer Experience organization for 19 countries, leading global teams across multiple organizations and owning strategy, execution, governance, change management, and continuous improvement initiatives globally.⚈ Recognized globally for the program’s achievement of a 25-point NPS increase within two years.Leveraged data-driven insights and identified key operational opportunities to enhance customer experience and increase revenue.

Fort Worth, Texas, Us

⚈ Led the global transformation of the consumer risk process for credit lending across 19 operations spanning Asia, Europe, and America. This project streamlined and standardized operations, improved risk management, and increased dealer and customer satisfaction. This initiative enabled business units and vendors to generate over $45 million in new revenue within a 5-year timeframe.⚈ Spearheaded the development of international governance and standard operating procedures (SOPs) for launching new financial products in 14 countries. ⚈ Implemented Process Excellence methodologies, including Business Process Management Systems and improvements such as kaizen and Six Sigma, across multiple markets for General Motors and Ally Bank.

Fort Worth, Texas, Us

⚈ Expatriated to Mexico to provide leadership overseeing the transformation of the Collections and Customer Service departments, a 60+ person team. Created a results-driven, streamlined organization through change leadership, process design, and an emphasis on customer experience. ⚈ Led the consolidation, improvement, and migration of collections and back-office activities for all LATAM operations, reducing costs by $9M and improving customer satisfaction by streamlined process improvements and enhanced experience.⚈ Increased recoveries by 200% and decreased the delinquency ratio by 80% within the first year of operations.

Fort Worth, Texas, Us

Fort Worth, Texas, Us

Salaried Employee in Training

Executive Mba, Business Administration And Management, General

Corporate Law Specialist, Banking, Corporate, Finance, And Securities Law

Lawyer, Law School