Val S. Email & Phone Number

Romania

• Coordinating multiple (virtual) teams, cross TimeZones & organizations; accountable for internal & external teams’ deliveries• Performance management• Career mentoring & coaching engineers, cross teams, functions & organizations• Coordinating readiness processes• Leading Technical & Management hiring Interviews. Design & land hiring frameworks • Coordinating capacity assurance• Ensure high standards support delivery

Bucharest, Romania

• Coordination of cross - team and inside team collaboration/solving complex technical customer problems• Providing customers with reliable technical solutions and consistent outstanding services.• Coordinating technical mentoring to assist Support Engineering• Leading Design & Deliver Ramp-Up Framework• Coaching & mentoring engineers• Leading & engaged in Technical & Management Interviews. Capacity assurance• Leading WorldWide initiatives, assembling teams, streamlining communication, locate and address risks in deliveries, project planning & delivering• Managing Product Group engagement on escalated cases and facilitating cross-team collaborations on issue resolution.

Bucharest, Romania

• Helpdesk team lead• Conflict management• People growth through mentoring and coaching• IT Budgeting & execution• Change management• IT Process and procedures definition & implementation

• IT Department Lead• People recruitment• Performance management• Career mentoring• Vendors’ coordination• Conflict management• IT Budget & investments planning

• IT Department Coordination & development• Coordinating the opening new branches• People recruitment• Performance management• Career mentoring• Vendors’ coordination

• IT Helpdesk Service start-up for Danone Romania• Helpdesk team coordination• Incident management & reporting• Coordinating the Helpdesk deliveries to Danone Romania client• Conflict management• Monthly reporting & analyzing KPI alignment.