Veta B. Lawrence Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Canada

• Oversee a team of 10+ Service Coordinators Nationally • Provide training, coaching and feedback in realtime • Escalate issues and discrepancies to various departments • On-board new accounts/customers on various portal platforms• Write and maintain SOP documents for both technicians and coordinators • Maintain customer MHE fleet• Provide service reports to customer and other members of leadership• Coordinator with internal stakeholders to ensure we are meeting our customers' SLA

Mississauga, Ontario, Canada

• Oversee service and scheduled maintenance for National and High Priority customers• Process requests for service via various online portal systems, email, and phone• Obtain POs from customers prior to service as per SOP• Provide continuous updates to customers via online portal systems, and emails• Monitor all incoming emails for service request nationally, and assign to Account Representatives accordingly• Correspond with technicians regarding service issues, timelines, and parts orders• Assist technicians with posting parts and labour on internal work orders• Generate and submit quotes for batteries, chargers, and parts for customer approval• Coordinate with Sales and Parts team to order items for approved quotesvv• Generate and provide third party vendors with POs• Generate report of all outstanding work orders and follow up with technicians, daily• Close all completed work order in internal database and in customer portal• Work with Accounting Department regarding discrepencies with billing• Liase with Sales team and customer regarding replacing aging fleet• Assist with arranging removal of replaced equipment• Ensure customer fleet is up to provincial lifting equipment standards• Coordinate with Service Managers on training technicians on customer’s SOP• Coorespond with dispatch team to ensure service requests are addressed in a timely manner• Arrange rental equipment for customer(s) for special projects and peak season• Point person for escalated issues, customer contracts, and complex issues• Assist with on-boarding, and training new team members

Brampton, Ontario, Canada

• Oversaw the daily and nightly operations of the restaurant; ensuring that KPIs are being met• Developed training manual and schedules for new employees, and conducted all training for newhosts, servers, and bartenders (front of house staff)• Handled any guests/server issues in a timely manner to ensure guests are satisfied• Performed nightly closing tasks; count bar till, ensure server deposits are correct, processedhours nightly for payroll, and ensure kitchen equipment is fully off before leaving facility• Maintained high standards of quality, hygiene, and health and safety• Hourly walk-through and table touches for guest feedback• Handled all guests inquires, complaints, and general feedback from guests; communicate withupper Management to address issues if needed

Toronto, Canada Area

• Specialize in temporary services, skilled and general labour, Bilingual English/Frenchrecruitment• Prescreen and qualify applicants; refer to Account Managers and set up initial meeting(s) ontheir behalf• Conduct in-depth interview of potential candidates, demonstrating ability to anticipateRecruitment Manager's preferences with a high interview-to-offer ratio• Develop job descriptions based on documentation and proactively source high potentialcandidates• Conduct direct recruitment calls (head hunting/cold calling)• Fill over 100 openings annually while improving candidate quality• Maintain records for recruitment activity/temporary employee status• Generate weekly activity reports for review with Senior Managers• Keep job postings updated and current with all client mandates• Process payroll for over 250+ temporary employees, conduct criminal reference checks andwork related references• Provide training to new staff on recruitment processes, procedures, and best practices• Create candidacy profile to present to Account Manager and Client(s) for full-time permanentopportunities• Process Records of Employment and T4s as necessary• Other administrative duties that may be required from Management

Toronto, Canada Area

• Effectively managed relationships with existing client portfolio and helped to developrelationships with new clients• Wrote and edited internal and external documents; including proposals, press releases, andgeneral correspondence• Liaised with programmers, designers, video editors, and third party vendors to establish timelineand updates on outstanding projects• Participated in creative brainstorming for campaigns strategies• Coordinated and managed various digital projects to ensure timely completion• Train and supervised interns and volunteers• Assisted with all other administrative tasks as assigned• Trains and supervises interns and volunteers on a rotating basis.Projects Include: Fogler Rubinoff Website, Camp Manitou Website, Luxe Desitnation Wedding (website & branding material), SIREN Communications (marketing material, branding)

Concord, Ontario

• Handled customer inquiries on repairs. • Dealt with mobile service providers across Canada. • Issued invoices, estimates, and received products for repair. • Performed general administrative duties. • Trained new CSRs.

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