Veva Johnson-Milton, Shrm-Cp Email & Phone Number

Washington, District Of Columbia, United States

Casey Trees is a Washington, DC based nonprofit, committed to restoring, enhancing and protecting the tree canopy of the nation’s capital. To fulfill this mission, we plant trees, engage thousands of volunteers of all ages in tree planting and care, provide year-round continuing education courses, monitor the city’s tree canopy, develop interactive online tree tools and work with elected officials, developers, and community groups to protect and care for existing trees and to encourage the addition of new ones.Manage the Human Resources Department and is responsible for the compliance of all HR procedures and policies from a Company, federal, and local compliance standpoint. Provide day to day HR oversight and support. • Maintains overall awareness and remains current on changing regulations on laws including, but not limited to EEO, FLSA, Title VI/Civil Rights Act, Worker’s Compensation, FMLA, and ADA • Direct, manage, and participate in the recruitment process ensuring that the company secures the best talent available. • Manage on-boarding process and ensure that all new hires go through a smooth orientation. • Handle payroll processing • Ensure the accurate preparation and processing of a variety of human resources documents and ensures compliance with all applicable regulations, policies, rules, and requirements. • Communicate health, life insurance, and 403(b) retirement benefits to eligible employees. Coordinate and conduct annual open enrollment process for all eligible staff. • Administer FMLA and all leave of absences according to the applicable state and federal laws and regulations.• Enforce company standards and policies through written material, training, and consistent administration. • Prepares ad-hoc reports including labor trends, employee turnover data, required censuses, recruitment progress, and employee evaluations

Manage the Human Resources Department and is responsible for the compliance of all HR procedures and policies from a Company, federal, and local compliance standpoint. Provide day to day HR oversight and support. • Maintains overall awareness and remains current on changing regulations on laws including, but not limited to EEO, FLSA, Title VI/Civil Rights Act, Worker’s Compensation, FMLA, and ADA • Direct, manage, and participate in the recruitment process ensuring that the company secures the best talent available. • Train and assist managers with coaching and counseling, progressive discipline, and termination process • Manage on-boarding process and ensure that all new hires go through a smooth orientation. • Handle payroll processing for over 100 team members using ADP Workforce Now including but not limited to garnishments, collecting payroll requests, and distributing payroll checks.• Ensure the accurate preparation and processing of a variety of human resources documents and ensures compliance with all applicable regulations, policies, rules, and requirements. • Communicate health, life insurance, and 401 (k) retirement benefits to eligible employees. Coordinate and conduct annual open enrollment process for all eligible staff. • Administer FMLA and all leave of absences according to the applicable state and federal laws and regulations.• Enforce company standards and policies through written material, training, and consistent administration. • Acts as a liaison between management/staff and National HR Director to ensure priorities and activities are discussed and consistent application of policies and procedures are enforced • Prepares ad-hoc reports including labor trends, employee turnover data, required censuses, recruitment progress, and employee evaluations

Directed hotel operations by playing hands-on role in managing guest and associate satisfaction, human resources, and financial performance. Associate Engagement/Human Resources• Consistently created a positive work environment for employees through daily recognition, quarterly luncheons, department outings, associate events and having an “open door policy.” • Conducted brand orientation for new hires and daily service training for all associates; maintained high standards through continued coaching.• Handled all HR related responsibilities including on-boarding of new team members, administrating performance evaluations, payroll, associate engagement surveys, workers comp/unemployment claims, annual benefits enrollment/ benefits management, incident/accident reporting, employee file maintenance, I-9 compliance, as well as additional HR related tasks. Financial Management • Directly managed financial and accounting controls - both corporate and on-property: o Reviewed checkbook tool to ensure expenses were within budgeted amount. o Oversaw daily financial operations ensuring compliance with corporate accounting procedures.o Handled all AR. AP, Cash Control, Daily Banking, Chargebacks and Month End Reporting. Operational Excellence/ Guest Satisfaction• Increased overall guest satisfaction scores year-over-year by identifying trends, conducting ongoing service training's and implementing department/ property incentive programs. • Managed flow of labor by coaching department heads to balance scheduling within the budgeted POR while ensuring proper coverage during peak times to maintain an exceptional level of customer service. • Conducted brand standard audits to ensure brand service strategy and brand initiatives were in place. • Resolved and followed up on guest concerns, guest assistance inquires, and SALT Alerts.

Washington D.C. Metro Area

Directed hotel operations delivering a return on investment (ROI) for both corporate and property ownership by playing hands-on role in managing guest and associate satisfaction, human resources, and financial performance. Consistently deliver across all metrics by leading: ✔ Guest & Associate Engagement ✔ Financial Management✔ Operational Excellence

Washington D.C. Metro Area

Managed Front Desk operations; led team by example in delivering world-class guest service and following operational best practices to minimize potential errors / complaints.

Master Of Business Administration (Mba), Concentration In Human Resources

Bachelor Of Science (Bs), Hospitality Sales & Meeting Management

Associate Of Science (As), Hotel & Restaurant Management