Results driven Organizational Change Management (OCM) professional committed to achieving strategic goals. Possess in-depth enterprise, business, and project management OCM experience in the information technology (IT), healthcare, and finance industries. Spearhead enterprise-wide OCM campaigns and lead effective teams that generate high quality, innovative and timely deliverables.OBJECTIVE: Keen to expand and share my professional knowledge. Open to discussing how we could mutually blend my expertise with your professional needs.PASSION: Help organizations, teams and individuals achieve their business objectives! COMPETENCIES: Strong interpersonal, analytical, and problem-solving skills * Solid leadership, collaboration, facilitation and negotiation abilities * Proactive, enthusiastic, responsive, flexible, and resourceful * Excellent oral and written communications skills * Fluent in English & Spanish AREAS OF EXPERTISE: Organizational Change Management * Program/Project Management * Information Technology * Marketing/Communications/Outreach * Market Research & Surveys * Customer Experience * Customer Service ManagementACCOMPLISHMENTS: Successful at implementing transformative and robust solutions, services, business processes, gathering business and employee intelligence, and focusing on customer experience and user satisfaction. Completed the Digital Transformation for Leaders learning path (May 2022).
Listed skills include International Development, Capacity Building, Knowledge Management, Governance, and 19 others.