With over eight years in customer service, my mission is to deliver unparalleled customer satisfaction at WHY Brands, Inc. I bring a robust set of competencies including advanced calendaring, proficiency in Shopify Plus, and specialized communication training. These skills, coupled with certifications in AI and Machine Learning, enable me to enhance our organization's customer engagement strategies. My goal is to empower our team to provide solutions that resonate with our company's culture and values.In my current role since March 2023, I've been instrumental in managing consumer relations across various platforms, ensuring a seamless experience for both Munchkin & Curio customers and vendors. I've partnered with multiple departments to refine processes, led training initiatives for new representatives, and played a pivotal role in both inventory management and the creation of efficient customer service templates. My dedication to fostering a supportive environment and my ability to leverage existing resources have contributed significantly to our customer care improvements.