Virginie Herserange Email & Phone Number

Oslo, Norway

- As an Everbridge Suite Subject Matter Expert, I work directly with customers, and with our internal sales team, to understand why a product was purchased, what the goals are, and what the potential obstacles will be. Ensure client use cases are well understood by both yourself, as well as the supporting cast.- I plan, organize and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.- I take ownership and responsibility for issue management, risks, decisions and the overall success of a project.- I effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.- I understand the operating styles of others as well as team/client relationships, team dynamics, and adjust behaviour accordingly to succeed.- I recognize environmental or cultural nuances and adapt.

Oslo, Oslo, Norway

While working closely with new major companies through a structured process to build accounts, provide technical guidance, provision product features and deliver best practices:- I determine customer needs and requirements based on use cases and industries.- I plan, develop and test technical solutions and architectures.- I ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution- I deliver remote/onsite consultancy and technical training - I troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.- I manage the flow of day-to-day implementation activity, communicating clear instructions to team members.- I provide any training that team members need.- I monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.- I create reports to update the company on the team's progress, distribute reports to the appropriate personnel.

Oslo, Oslo, Norway

Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations.Perform new client set up and configurationFollow established implementation processes and implementation guidelines for new clients or new services to existing clients. Help create new processes for new products.Effectively and efficiently train new clients to use the application.Provide support services, develop solutions and educate clients in the various stages of the product implementation cycle.Document all client calls, emails and any other communication and enter the information into the Client Care CRM (Salesforce.com)Proactively communicate to clients improvements in utilization of products and services; attempt to minimize future supportEnsure proper and consistent communication of status to the clientReview and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions.Act as the client’s technical advocate within the companyWork in conjunction with Everbridge client support colleagues to ensure effective resolution of technical issues encountered during implementations.Travel globally to support implementations that require on-site support and on-site training.Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed, particularly to facilitate company growth and product expansionMentor team members

Paris Area, France

Maintaining a long-term relationship with KPMG's Communications teams.Analyze global corporate, financial, digital transformation, information security and advanced technology studies, due diligence reports and press releases issued by and linked to the largest and most renowned accounting firms in the world collectively know as the Big 4 – PwC, Deloitte, Ernst&Young, and KPMG.Carry out general quantitative and qualitative research to produce media evaluation reports on PR platform and digital newsrooms.Simplify print, digital and broadcast content distribution, stakeholders relationship management and tracking of communication performance.

Geneva Area, Switzerland

Deploy and oversee both tactical and strategic components of project management and marketing campaigns to make FCE a prominent reference in the distribution of medical devices and the opening of franchises.Pursue the distributors and franchising onboarding program (systems support, processes, KPIs and other data analysis, onboarding guides and post-implementation reports.Implement the new marketing policy for the franchises and distributors and help identify target market segments.In charge of day-to-day progress towards achievement of quarterly and annual goals, and strategic business objectives.Determine brand standards, mission, and goals for current and futureprojects.

Mahajanga, Madagascar

EMPOWERING SOCIAL ENTREPRENEURSHIP PROGRAMS IN AFRICAFounding of Madagascar's first plant-based restaurant and youth movement, together with the creation of health-oriented, sustainability-focused, reforestation and entrepreneurship programs, and a community organization providing underprivileged children and students with a free game area, sport events and free study workshops.

Paris Area, France

Lead projects and communications efforts, bringing in an additional 5,000 inquiries in the first quarter.Spearheaded strategies to support growth and reestablish reputation.Oversaw the execution of projects and marketing plans and digital campaignsDeveloped short and long-term budgets for the marketing/public relations program and its activities, monitor progress, assure adherence and evaluate performance.

Barcelona Area, Spain

In charge of clients requirements analysis (arranging workshops and creating surveys), managing a team of 60 agents.Determined clients preferences thanks to specific and quantifiable users experience metrics.Evaluated feedback, used root cause analysis, generated reports while working in line with other departments such as IT through ticketing management system.Managed escalations, followed up change request or products adjustments after its delivery.Coordinated onboarding programs and implementation of SAP Business Suite and related processes.Detected profitable markets, and proposed customized solutions to increase profit.

Barcelona Area, Spain

After the iPhone 4 suffered a widely-reported blow known as the "Antennagate" (major reception issues), users' complaints had to be addressed.Improved the user experience on Apple's French website with a specific focus on developing functionality (includes content and usability).Collected and evaluated customer feedback data for phones, tablets and audio devices, while mannaging a team of 40 agentsWorked with the eCommerce departments to support the implementation of eCommerce solutions through behavior tracking with the goal of increasing conversions.

Master'S Degree, Business, Management, Marketing, And Related Support Services

Advanced Technician Certificate In Communications