Kevin Ho Email & Phone Number

Grand Rapids, MI, US

Grand Rapids Metropolitan Area

• In my role at Northgate Resorts, I manage and analyze data across 30+ camp-resorts, leveraging automation and advanced data techniques to drive operational efficiency and support decision-making for senior management.
• Data Workflow Automation: Streamlined data workflows using Power Query and Python, reducing manual reporting time by 25% and improving overall reporting efficiency by 20%.
• Custom Reporting: Designed and developed custom Excel reports to track key performance metrics, project milestones, budgets, and resource allocation for senior leadership, enhancing visibility and strategic planning.
• Process Improvement: Identified opportunities to automate repetitive data extraction and analysis tasks, contributing to faster turnaround times and more accurate data-driven decisions.
• Collaboration: Worked closely with cross-functional teams to identify and resolve data inconsistencies, ensuring that reports and insights were timely and actionable for key stakeholders.

United States

• As a Business Operations Analyst at HUB International, I played a key role in streamlining operations and improving business intelligence through automation and data-driven insights.
• Dashboard Development: Developed and maintained dashboards using Power BI and Excel to track performance metrics, providing senior leadership with real-time insights into business and employee performance.
• Process Automation: Automated client data tracking systems, reducing manual data entry time by 30%, which improved overall team productivity and data accuracy.
• Performance Tracking: Increased visibility into employee performance trends through real-time scorecard dashboards, contributing to a 15% increase in employee engagement by highlighting key areas for improvement.
• Financial Reporting: Managed and updated key financial performance dashboards, ensuring timely, accurate insights during a critical transition period, enabling data-driven decision-making for senior leadership.

Wyoming, Michigan, United States

• As a Pharmacy Technician at CVS Pharmacy, I was responsible for ensuring the accurate and efficient dispensing of medications while providing excellent customer service and maintaining compliance with pharmacy.
• Prescription Management: Accurately processed and dispensed prescriptions, adhering to dosage instructions, medication safety protocols, and pharmacy regulations to ensure patient safety.
• Inventory Control: Managed pharmacy inventory, including restocking medications, monitoring expiration dates, and coordinating with suppliers to ensure optimal stock levels.
• Customer Service: Delivered high-quality customer service by addressing inquiries, resolving issues, and offering guidance on over-the-counter products, contributing to a positive customer experience.
• Collaboration with Healthcare Teams: Worked closely with pharmacists and healthcare professionals to verify prescriptions, identify drug interactions, and ensure patient safety through meticulous attention to detail.
• Pharmacy Software Systems: Utilized pharmacy software (RxConnect, PioneerRx) to manage patient records, process insurance claims, and streamline inventory management, improving operational efficiency.

Grandville, Michigan, United States

• As a Sales Associate in the Tool Department at Lowe’s, I provided exceptional customer service while leveraging my in-depth knowledge of tools and equipment to assist customers with their home improvement needs.
• Customer Assistance: Delivered expert advice on tools and equipment, ensuring customers received tailored recommendations based on their specific projects and requirements.
• Equipment Operation: Proficiently operated various tools and machinery, including Ballymore, order pickers, stand-up forklifts, glass cutting, key cutting, and wire cutting equipment, fulfilling customer requests with.
• Customer Service: Addressed customer inquiries, resolved issues, and ensured a positive shopping experience, consistently contributing to customer satisfaction.
• Transaction Management: Accurately processed payments, returns, and exchanges at the register, ensuring smooth and error-free transactions for customers.
• Safety and Compliance: Safely operated and maintained tools and equipment, strictly adhering to safety protocols and guidelines to ensure a secure environment for both customers and colleagues.

Allendale, Michigan

• As a Student Manager at GVSU Campus Dining, I played a key role in overseeing dining hall operations, managing a diverse team, and ensuring excellent customer service for the campus community.
• Team Leadership: Interviewed, hired, and trained new employees, ensuring they were well-equipped to succeed in a fast-paced dining environment. Led by example through hands-on management and fostering a collaborative.
• Operational Oversight: Managed the daily operations of 9 food stations, delegating tasks efficiently to optimize productivity and maintain a high standard of customer service during peak hours.
• Event Management: Successfully managed high-profile events, including a large catering-like service during welcome week, delivering a seamless dining experience for students, faculty, and staff.
• Collaboration and Coordination: Worked closely with faculty, staff, and various departments within Kleiner Commons to plan and execute campus events, ensuring that all dining operations were aligned with event goals.
• Versatility Across Roles: Trained in multiple areas, including money handling, cooking, dishwashing, concessions, and Qdoba operations, demonstrating adaptability and a proactive approach to problem-solving.

Bachelor'S Degree, Mathematics

Bachelor'S Degree, Statistics

Activities and Societies: Math and Stats Club

Education record

Graduated with a 3.99 GPA AP Classes: Biology, Chemistry, Statistics, Psychology Number one most diverse high school in Michigan Number.