Provided single point of contact and high-touch management case management support to employees requesting workplace accommodations associated with COVID vaccine program, assessing needs quickly and offering solutions to reasonably accommodate employees while mitigating risk to the company. Engaged with employees regarding their accommodation needs in the workplace, and managers to understand business requirements. Analyzed medical and religious documentation to assess applicability of COVID program requirements. Contacted medical providers for additional information regarding an employee’s medical restrictions. Influenced managers and senior leaders on potential risks for accommodations requests. Partnered with Legal, Employee Relations, and HR Specialists to review complex and escalated accommodations requests. Formally communicated case dispositions to employees, managers, and senior leaders. Managed case activity using AbsenceSoft and by creating Excel spreadsheets to track and report upon case status and To-Do's. Consistently exceeded case closure metrics.Designated mentor for newly onboarded contractors.

Spearheaded full spectrum human resources operations for a workforce of 300+ employees of the world's largest fixed satellite services organization and orchestrated all bottom-line factors to attract and retain best-quality talent and propel the achievement of organizational objectives. Oversaw all aspects of staff recruitment, talent acquisition, performance management, employee relations, investigations, compensation and benefits administration organizational design and development, cultural change initiatives, HR policies. Workforce planning, and corporate HR program synchronization. Subject matter expert to conduct headcount cost analysis, manage on- and off-boarding process, coordinate succession planning and talent review programs, and facilitate post-merger cultural integration. Internal resource for ADA, FMLA, workers’ compensation, and leave management and wellness initiatives coordination. Consistently achieved top-recruiting volume for successive years by overseeing end-to-end recruitment cycle, introducing new programs, and implementing industry best practices. Ensured successful cultural integration of two polar opposite organizations following the merger by facilitating change management initiatives and organizing cultural events. Guaranteed compliance with local, state, and federal laws and regulations by implementing comprehensive compliance programs, increasing staff awareness, and closely monitoring all the activities. Advised management and supervisory employees on performance management program and industry best practices to ensure organization-wide consistent and fair application. Resolved critical organization-employee issues by effectively integrating management goals and individual preferences, promptly addressing grievances, managing employee relations, and improving employee engagement. Increased member diversity and sponsored activities through redesigning Employee Events Committee.