Vichit Ly Email & Phone Number

Vaughan, Ontario, Canada

• Coordinate project activities with internal and external partner and suppliers• Coordinate the day to day details for all aspects of each project. • Responsible for customer satisfaction on each assigned move.• Responsible for direct interaction with customers regarding project requirements• Ensure that plans are updated and database is current• Oversee and direct moves and post move activities• Track all customer requests, review all quotes and orders for technical correctness• Coordinate new equipment orders/set up, moves, installations, adds or removals• Proactively followed-up on outstanding client orders and recommend alternate products and services when necessary.

Vaughan, Ontario, Canada

• Provide support on a wide variety of end user hardware and software related requests: including hardware/operating system support, peripheral devices, communication/telephony, application support and basic network support• Ensure that ticketing SLAs are met, and the highest possible level of employee uptime plus lowest numbers of known errors are achieved• Assist in the deployment of end-user Workstations and Mobile Devices• Troubleshoot issues with mobile devices and applications• Perform routine support/reporting/data tasks as they relate to systems our control• Work with other team(s) in system troubleshooting of problems and support issues.• Help with coordinating new branch • Keep up with the inventory and provide supplies to branches.• Follow up on tickets and ensure that tickets are dealt with in a timely manner.• Communicate with customers by phone and email• Provide customers with an ETA for their service call, in accordance with Company policy• Create service schedules, assign calls to technicians, and ensure routes are complete

Vaughan, Ontario, Canada

• Determine work schedule while complying with the established labour budget • Resolve any issue that may arise while ensuring customer satisfaction• Manage promotional activities according to sales• Carry out merchandising duties according to the Company/Store Manager’s requirements• Coach, encourage, and motivate employees• Assist in recruiting staff for the department under their responsibility• Participate in the performance assessment process and employee training, and follow up as necessary• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace• Merchandise, manage inventory and schedule to meet financial objectives• Provide exceptional customer service to all Team Members, Customers and Vendors