Victoria Ette Email & Phone Number

Lagos State, Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

Lagos State, Nigeria

* Lead the conceptualization and execution of pivotal features within The GIGM Captain app, amplifying fleet management capabilities and demonstrating a tangible impact on operational efficiency.* Utilize data-driven insights for strategic decision-making, resulting in an increase in user engagement metrics, and transforming analytics into actionable improvements for the GIGM Captain application.* Collaborate and communicate with diverse stakeholders, conducting impactful product demonstrations and status meetings, facilitating a shared vision, which leads to successful product evolution.* Integrate real-time features, which significantly contribute to an improvement in user satisfaction and strategies that drive user-centric innovations.* Leverage a user-centric approach to systematically address user pain points, leading to a 30% increase in user satisfaction, showcasing the quality of management of user experience throughout the product lifecycle.

Lagos, Nigeria

* Orchestrated a seamless onboarding process for new hires, fostering swift integration and garnering a 20% reduction in onboarding duration.* Led a series of impactful training initiatives, driving continuous employee development and yielding a noteworthy 15% enhancement in performance metrics.*Implemented streamlined onboarding procedures including effective induction programs and comprehensive materials, resulting in a substantial 25% increase in employee satisfaction with onboarding.* Analyzed organizational needs and crafted tailored internal training courses aligned with business and individual objectives, resulting in heightened employee engagement with training programs.* Skillfully managed training-related inquiries, maintaining a positive employee experience and achieving enhanced satisfaction rates with the training and development process.

* Enhanced operational efficiency by managing a high volume of customer calls, achieving a notable 20% reduction in average call handling time while maintaining quality service delivery.* Displayed expertise in company products, leading to improved first-call problem resolution rates and enhanced overall customer satisfaction.* Spearheaded training programs for new team members, covering essential aspects of customer service such as script recitation, conflict resolution, and data entry practices, resulting in accelerated onboarding and heightened team effectiveness.* Provided ongoing mentorship to team members, fostering a 30% increase in customer satisfaction ratings and promoting a culture of continuous improvement.* Utilized extensive product knowledge to effectively upsell and cross-sell company services, driving a significant 40% increase in revenue from existing customers.* Implemented persuasive communication strategies that contributed to a notable 35% increase in overall sales, demonstrating a proactive approach to positively impacting business performance.

Lagos, Nigeria

Bachelor Of Arts - Ba, French Studies

Activities and Societies: Director of socials -languages students association(LANSA)

Diploma, French Language And Culture

Diploma, French Language And Literature