* Account manager for school districts in the k-12 education* Creates project timelines from new account to going public with their website* Monitors product roll out and adoption; promotes new products and services based on client needs* Lead generation for sales of products and services to existing clients* Ensures client retention and overall satisfaction

* Implement training programs - assist in the development of the programs, tutorials, online help and policy/procedure templates.* Help to develop and implement procedures that will efficiently measure client and end-user satisfaction.* Assist with implementing testing procedures to ensure that new products and services will perform reliably and meet or exceed client and end-user expectations.* Assist with implementing procedures to measure client satisfaction with the products and services of partner companies that are offered through Schoolwires.

Greet customers, and assist with questions they have about our clothing selection.

Provide customer support to employers, students, and college career center staff on how to use MonsterTRAK, an online software recruiting solution for college students and recent graduates.* Handle customer inquiries via phone and email from college career centers, employers, and job seekers.* Enter site issues into ClearQuest and report to appropriate team members. Follow-up with customer when issue resolved.* Build eFairs and approve jobs in a timely fashion – run weekly reports.* Serve as liaison between MonsterTRAK and CSO for exportation of college/school data.* Work with members of the college team to ensure that reports are run in a timely manner.

Consulted and trained college / university career services personnel on how to maximize use of MonsterTRAK. Managed the day-to-day relationships with partner schools (150+) to provide legendary service and support in order to maintain strong relationships (including 68 consortia).* Participated in creation and coordination of new, on-going online training sessions, as well as conducted virtual or on-site product trainings.* Attended industry conferences and visited targeted clients to increase year-over-year seeker registration and employer job referrals by at least 5%. Communicated the needs of schools to the appropriate personnel within MonsterTRAK.* Achieved 90%+ customer satisfaction rating. Informed partners about upcoming improvements and enhancements to MonsterTRAK products, making quarterly client calls in Q2 & Q4.

* Served as liaison between 1,300 students & recruiters for technical/computer issues relating to mailings, job descriptions, information sessions, & interview schedules. Advised students regarding all aspects of the internships program including office policies/procedures while also resolving student conflicts or concerns about their internships.* Worked collaboratively with ~ 175 companies per semester to publish job postings on the web site & to answer questions / resolve issues relating to the web site including program registration / application to the internship program. Acted as the accounting clerk for student account charges through the ISIS system by managing a detailed log of charge amounts & processed approximately $26,000 in annual transactions.* Performed detailed systems analyses to develop specifications, technical program changes, or enhancements both independently & collaboratively with technical staff.