Vicki Powers Email & Phone Number

Direct Communication with insurance providers to verify correct insurance information and obtain initial authorizations for proper billing.Submit claims via UB04 to insurance companies for reimbursement. Exceeded expectations for insurance reimbursements in first 8 months of employment.Communicate with claims department for resolution of claims that may deny.Balance the checking and credit card account statements monthly for the CFO.Handle client concerns effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.Daily communications via phone and face to face with clients to review bills, obtain payments on outstanding accounts and establish payment plans for those with financial hardship.Investigated and analyzed client complaints to identify and resolve issues.Currently report directly to the CFO.Project Manager for Operations and report out twice a month to leadership with updates on ongoing projects for all of WestBridge. Assisting as a super user for a new EMR system . Prior Job Responsibilites:Restructured the scheduling department of an agency by hiring and training new staff and overseeing their day to day tasks, motivating and energizing them to accomplish what was needed for effective handling of calls and scheduling of first time therapy appointments.Trained two benefits specialists responsible for managing ongoing insurance authorizations and directly supervise them to ensure tasks are completed timely and accurately.Responded directly to the Director on a daily basis to assure that clinical staff are completing treatment plans and working with benefits staff to ensure that accurate billing is accomplished.Reported directly to Senior Practice Assistant and provided direct supervision to her support staff of eight during her absence or as needed, attended meetings and took minutes of these meetings in her absence, while also continuing to supervise my staff of five.

Listed skills include Mental Health, Social Services, Management, Customer Service, and 13 others.

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  Central High School Manchester Nh