Vicki Reeves Email & Phone Number

Dulles, Virginia, United States

Mclean, Va

Freddie Mac, McLean, Virginia 2010 – 2018Senior Processing Manager, Single Family Quality Control • Supervised administrative staff focused on timely, accurate and efficient loan file and vendor order processing. • Developed and administered schedules, performance requirements, and all aspects of on/off boarding employees. • Worked effectively with team to address and resolve 20,000 plus client issues yearly.• Managed the review appraisal process in accordance to FHLMC guidelines for underwriting.• Ensured prompt action is taken to obtain all necessary documentation requested by QC Underwriters.• Acted as administrator for third party vendor accounts and processes.• Provided vendor training to staff.• Assisted with the transition to a paperless environment utilizing various technologies.• Participated as part of development team to identify all processes needed to migrate over to new business product. • Created and produced virtual processes to ensure expectations are clear in regards of performance and specific processes to be followed. • Provided training to both staff and clients on new business products for electronic document delivery. • Addressed technical issues and collaborated with Business Partners to seek resolutions.• Produced monthly production metrics to senior management.• Effectively manage the progressively increasing Operational Risk Management control responsibilities including Business Continuity plans, Key Risk Indicator reporting, and Business Assessments of Risk and Controls.

Ashburn, Va

CORESTAFF 2004 – 2010 Loan Processor (On-site Freddie Mac Facility – McLean, VA) 2009 - 2010Staffing Project Manager (On-Site at Freddie Mac Facility – Ashburn, VA) 2004 - 2009• Managed all aspects of on-site client contract including 22 associates and one supervisor. • Oversaw workflow of all mortgage notes from receipt to vault storage.• Managed daily assignment and certification of data elements of approximately 1100 mortgage notes.• Maintained workflow deadlines to meet Freddie Mac compliance requirements.• Supported site manager in review of processors’ work product.• Provided weekly and monthly production reporting to site manager to support business scorecard.• Assisted client with Business Continuity Plan for vault location.• Partnered with Business Partner in onboarding of contractors for two separate contracts. • Qualified, scheduled and conducted interviews. • Provided new hire orientations, evaluations, counseling and exit interviews. • Processed and maintained all new hire security documents for client. • Executed all new hire paperwork, schedules, time cards, computer/phone setups, background investigations and drug screenings. • Oversaw the successful outsourcing of the Document Custodial Facility • Managed up to 100 contract associates during outsourcing.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Arts - Ba, Human Development And Family Studies, General