Vicki Turner Email and Phone Number

 Administering and enforcing security access controls in the WinNT, Microsoft Exchange and Mainframe environments. Enforcing no sharing of passwords, the importance of locking workstations and using email/workstation for non-business use  Assist customers with resolving NT problems that require knowledge of administering NT. Assisting customers with Mainframe problems, such as lockup, password changes and some dataset issues mainframe applications (IMS, CICS, TSO, Image) Resolving voice and telephone issues…Phones, headsets and Octel Providing first-level support for end-users; troubleshooting and resolving problems. Making sure that all calls, outages and problems received are well documented with resolutions rendered.\Applications to include: Discovery, Microsoft Applications (Excel, Word, PowerPoint , Access and Outlook), CTI, IEX Total view, CentreVu, BSC, Work Portal, Claims Re-inspection, Melampus, Checkwrite, Xactimate, Policy Link, Documentum, Unifi, Ace Sever, RLA , VPN. I've held several positions within the CSC Department. I served as Team Lead for 2 Years entrusted with confidential information, being the point of contact for new team members, training and monitoring their progress  Quality Assurance Specialist: Producing monthly and quarterly reports to management concerning training needs and quality issues. Monitoring and evaluating each CSC Specialist Laptop Field Support Specialist: Providing first-level support to USAA Field Reps using Itronix and Compaq laptops to include hardware and software. Giving Remote LAN access support, IMS, and claims support.

Responding to trouble calls concerning on-line information systems, network and user related problems. Documenting, resolving problem calls and assuring timely escalation to appropriate support levels. Monitoring and assisting with major on-line services and data network resources to optimize performance for USAA's user community. Assisting with time-critical recoveries and analysis of logs to identify problem trends.

Monitoring multiple consoles, which control the central processing units and attached input/output devices to facilitate production, test and development processing on USAA's Mainframe computers and resolving resource conflicts for efficient and timely job executives. Using TSO/SPF other software internals.

Coding insurance policies