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Vicki Brackett Email & Phone Number
Head of CX and Chief Knowledge Officer
at
Knowledgely™
1 work email found
@makeithappenforwomen.com
1 phone found area 916
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of CX and Chief Knowledge Officer
Location
San Francisco Bay Area, United States
Company size
Who is Vicki Brackett? Overview
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Quick answer
Vicki Brackett is listed as Head of CX and Chief Knowledge Officer at Knowledgely™, a with 2 employees, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at makeithappenforwomen.com, phone signal with area code 916, and a matched LinkedIn profile for Vicki Brackett.
Vicki Brackett previously worked as Head of CX & Chief Knowledge Officer at Knowledgely™ and Senior Vice President - Partner Success at Livepro. Vicki Brackett studied at Pepperdine University.
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Email format at Knowledgely™
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{first_initial}{last}@makeithappenforwomen.com
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Profile bio
About Vicki Brackett
• Contact center agents aren’t finding the right answer fast enough for the customer• Agent attrition is still bad• Great self-service is not great yet• All this takes a toll on the agent and upsets the customerThere has to be an answer to all of this. At Knowledgely™ we strongly believe that the right knowledge management strategy should mitigate risk, reduce costs and increase productivity while enhancing both the employee and the customer experience.Think about all the costly workarounds CX leaders are faced with every day that are bleeding money off the bottom line when agents can't find the answer they need? SME teams/Support desk, unnecessary transfers to Tier 2, the wrong answer to the customer driving additional customer interactions, re-training, zapping their supervisors time asking for the answer. All of these cost money AND frustrate the employee and customer. BPOs have the same challenge and their clients are paying for it!Does your current knowledge strategy reduce the number of new hire training days?Do you have an overall knowledge strategy that encompasses your entire employee and customer journey and experience, including self service? About Vicki Brackett:Vicki’s #1 passion in business is to help organizations with innovative and progressive operational and technology strategies that make an immediate impact on increasing customer satisfaction, first call resolutions, new agent speed to competency and higher productivity while engaging team members and reversing high absenteeism and attrition. A great knowledge management strategy helps with all of this!As a subject matter expert on work-at-home and hybrid environments, Vicki has written for and been interviewed by Forbes, Fast Company, Fortune Magazine, CFO Magazine, CEOWorld, HR News, Woman Diversity, Training Magazine, ICMI, Contact Center Pipeline and a host of other publications, news outlets and podcasts on creative work-at-home, leadership and employee engagement strategies. Vicki is the author of ‘The Leadership Toolbox - Manage Less Achieve More,’ a book about her experience leading contact center organizations with thousands of employees across industries ranging from consumer technology, education, retail, automotive, cosmetics, nutrition & other consumer products. Her book showcases a systematic approach to leadership that can transform organizations into top performing status at an accelerated pace, where employees love coming to work, are engaged & help move the organization forward.
Listed skills include Start Ups, Strategy, Leadership, Business Development, and 46 others.
Current workplace
Vicki Brackett's current company
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Knowledgely™
10 roles · 21 years
Vicki Brackett work experience
A career timeline built from the work history available for this profile.
Head Of Cx & Chief Knowledge Officer
CurrentHelping contact center realign their knowledge base strategy to mitigate risk, increase agent productivity, reduce labor and new hire training costs, enhance customer self-service, all while driving better employee engagement and great customer service. Consulting and advising in knowledge management software selection, powered by AI, through implementation.
Dec 2023 - Present
Senior Vice President - Partner Success
Recruited by CEO to drive expansion in the U.S. market for livepro's knowledge management software.
Nov 2022 - Jul 2023
Managing Director
The next evolution in consulting and leadership training for the work-at-home & hybrid work environments. Training programs accelerate successful change management initiatives, increased employee engagement, productivity, and retention, as well as higher customer satisfaction.
2020 - 2022
~2 yrs
Chief Operating Officer
High touch work-at-home contact center for consumer products and services companies.
2018 - 2020
~2 yrs
Work-At-Home Contact Center Consulting - Operations, Process Re-Engineering, Engagement/Retention
Specializing in transforming organizations to thrive in virtual/work-at-home organization. Driving long term strategy, performance, employee retention, change management and profitability. Clients include small, medium and Fortune 500 companies in e-commerce, software, education, staffing, career services, health and beauty products.
2016 - 2019
~3 yrs
Vice President - Contact Center Operations
Recruited by Chief Retail Officer to restructure operations, layout technology roadmap, develop employee engagement programs, increase sales and expand contact center operations. Golden 1 has assets of over $18B and is the 6th largest credit union in U.S.
2015 - 2016
~1 yr
Director - Work-At-Home Operations - Apple
Recruited to turnaround & grow the largest work from home BPO contact center organization for Apple. Decreased employee absenteeism by 75%, attrition by more than 50% & increased employee engagement to over 90%. Increase net profit to double digits. Won additional business from Apple for performance.
2010 - 2014
~4 yrs
Partner - Work-At-Home And Brick & Mortar Contact Center Consulting
Mih
Assisted both internal and BPO contact center operations to identify gaps in operational processes, employee engagement & retention, sales conversion, customer service satisfaction scores, leadership development and succession planning. Increases in key performance indicators in 100% of engagements. Develop strategic plans for rapid expansion, technology, holiday and new product launches.
2008 - 2011
~3 yrs
Director - Contact Center Operations - Education
Launched new division. Grew revenues 20% per month. Created Client Service Program, achieving 100% satisfaction scores. Achieved 3% annualized employee attrition. Led strategy for technology buildout and launched disaster recovery for virtual work-at-home contact center initiatives. Created mentoring program for contact center management and leadership development candidates, that was instrumental in being able to handle the rapid growth of the program.
2006 - 2007
~1 yr
1 education record
Vicki Brackett education
-
Pepperdine University
FAQ
Frequently asked questions about Vicki Brackett
Quick answers generated from the profile data available on this page.
What company does Vicki Brackett work for?
Vicki Brackett works for Knowledgely™.
What is Vicki Brackett's role at Knowledgely™?
Vicki Brackett is listed as Head of CX and Chief Knowledge Officer at Knowledgely™.
What is Vicki Brackett's email address?
AeroLeads has found 1 work email signal at @makeithappenforwomen.com for Vicki Brackett at Knowledgely™.
What is Vicki Brackett's phone number?
AeroLeads has found 1 phone signal(s) with area code 916 for Vicki Brackett at Knowledgely™.
Where is Vicki Brackett based?
Vicki Brackett is based in San Francisco Bay Area, United States while working with Knowledgely™.
What companies has Vicki Brackett worked for?
Vicki Brackett has worked for Knowledgely™, Livepro, Virtual Live Labs, Sinousia, and Vickibrackett.Com.
How can I contact Vicki Brackett?
You can use AeroLeads to view verified contact signals for Vicki Brackett at Knowledgely™, including work email, phone, and LinkedIn data when available.
What schools did Vicki Brackett attend?
Vicki Brackett studied at Pepperdine University.
What skills is Vicki Brackett known for?
Vicki Brackett is listed with skills including Start Ups, Strategy, Leadership, Business Development, Leadership Development, Training, Management, and Contact Center Management.
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