Vicki Davis Email & Phone Number

New Orleans, LA, US

New Orleans, Louisiana, United States

-Manage a national and international team of Hospitality Specialists and Sales Agents in a call center environment. -Improve response times and communication, check in, and overall review scores. -Use key performance indicators to evaluate individual and team performance on an ongoing basis.-Identify and pursue new reservations based on revenue goals..

• Build relationships with clients over the telephone and through web communications.
• Schedule and confirm consultation appointments.
• Articulate treatment protocols, benefits, features, and limitations to client.
• Partner and collaborate with clinics, managers and other associates.
• Leverage tools, reports and resources to maximize sales results.

Denver Metropolitan Area

• Lead a team of over 30 employees.
• Schedule and control payroll of staff.
• Hire all new team members.
• Control all operational tasks including shipping, receiving, return to vendors, shipment processing, supply orders, and inventory control.
• Drive sales through education and coaching.
• Manage operations team.

Greater Denver Area

• Lead a team of over 30 employees.
• Hire all new team members.
• Drive sales through education and coaching.
• Manage customer service team.
• Improve customer service through effective coaching and development.
• Develop working relationships with brand partners to drive each brand’s individual business and success.

Greater Chicago Area

• Managed multiple The Body Shop locations across the Chicagoland area.
• Maintained the standard of everyday excellence through outstanding customer service and training and development of the team.
• Drove sales through in-store events and clientele building.
• Visual leader in the district.
• Traveled across district to train and develop managers.
• Recruited and staffed positions across the district.

Greater Chicago Area

• Excelled in visual merchandising to drive the business to a successful level.
• Trained and developed staff to be focused on customer service to grow sales and set a new standard for achieving target.
• Consistently met and exceeded key metrics to make target.
• Turned store around in one year from being least profitable to most profitable in District.
• Highest loyalty program attachment in District, 2009 and 2010.
• Cut shrink in half over a 6-month period.

• Book flights, hotels, and rental cars for traveling employees
• Assist in preparation and planning of company events
• Assist with client visits
• Process incoming and outgoing packages and mail
• Support all department managers

• Promote urban artists in the Chicago region
• Help the National Director of Promotions with all projects
• Assist with in-store events, merchandising venues, and other promotional events
• Watch Mediabase and SoundScan numbers to establish effective radio promotion
• Build relationships with radio stations to increase promotion

• Create marketing and promotional plans for artists
• Promote artists through radio and press
• Manage a team of students to complete marketing initiatives
• Create and direct street team

• Contacted media outlets to promote artists
• Contributed to overall artist development

• Assisted in finding the right places to market different music genres
• Marketed and promoted signed artists to increase fan base