Responsible for managing group reservations, setting up room blocks and ensuring seamless communication between clients, hotel operations and sales team to provide excellent service and maximize occupancy for group events and conferences.

Promoted to VIP Artist Relations Manager responsible for Artist and Production team hotel accommodations, Rider fulfillment, catering, security, and transportation for multiple residencies concurrently. Work closely with Artist management to arrange all extra-curricular activities for Artist, team and families. Available 24/7 via phone or email. • Successfully lead Entertainment Teams interactions with Adele, Garth Brooks, Jerry Seinfeld, Rod Stewart, Van Morrison, Sting, Keith Urban, Miranda Lambert, Gorillaz and more.• Collaborates with all facets of hospitality management including VIP team, F&B leadership, marketing, engineering/maintenance, finance and hotel executives to ensure a superior guest journey. • Key contributor to Artist and Promoter settlements, as well as internal finance teams to accurately settle all shows.

Personally requested by VP of Hotel Operations to transferred as Assistant Hotel Manager to newly acquired property, Planet Hollywood Resort. Bringing what I had learned at Bally’s to continue the growth of my career and to expand my knowledge of the hospitality industry. Outstanding communication and interpersonal skills were used both in the day-to-day hotel operations and with community outreach programs. Work closely as a hotel liaison with Convention Services and Artist Relations Manager to ensure Front Desk and Housekeeping staff were prepared for special guest accommodations for high profile guests.• Analyzed hotel occupancy trends and arranged working schedules based upon business needs. • Used exceptional hotel billing and accounting knowledge to be able to assist staff and hotel guests with questions for a clear and understandable outcome. • Encourage teamwork and communication between all hotel departments to promote a smoother guest experience.• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management.

Promoted to Assistant Hotel Manager after successfully demonstrating continued growth, knowledge and commitment as a Front Desk Supervisor. Flourishing in new responsibilities entrusted by upper management.• Directed daily Front Desk operations in a hotel with 2,800 rooms. • Motivated and managed a team of 42 Front Desk Agents by setting individual goals and delegating responsibilities. • Maintain high level of service expectations by Hotel Management, implement and maintain training of new personnel. • Resolve all guest issues promptly with clear, effective solutions.

Promoted to Front Desk Supervisor after demonstrating continued growth and knowledge. Demonstrated skills acquired with Casino Services as they apply to the hotel Front Desk. Improved leadership skills with Front Desk Agents. • Assist management in addressing hotel guest issues and satisfaction. • Compile and complete revenue and occupancy reports for Senior Management.• Work closely with housekeeping department to ensure room availability met with occupancy needs. • Encourage and inspire employees to engage in the exciting culture of Caesars Entertainment.

Following the decline in hotel occupancy after September 11, 2001, transferred to Casino Services to pursue my growth with the company. Learned not only additional hotel knowledge, but also gaming and compensation standards. • Execute future hotel accommodations for Caesars Total Rewards members. • Evaluate casino play and award appropriate compensation. • Assist with rooming accommodations for casino guest Junkets.• Work closely with VIP Registration to ensure exceptional service for high level casino guests.

Relocated to continue my career in Hospitality at a large Las Vegas strip resort hotel/casino. Continued with exceptional hotel front desk experience and strong customer service skills. • Performed daily Front Desk check in/check out procedures and money handling. • Worked with guests to fulfill all special requested hotel needs. • Proficient in computer knowledge and skills, including the Hotel system. • Handling all guest service challenges and opportunities for an excellent experience.