Vickie Willis Email and Phone Number

• Nominated for CARES awards (Compassion, Accountability, Respect, Excellence and Service)• Performed patient registration and outpatient scheduling via EPIC Health Information System for 11 specialty clinics in a call center, team environment; averaging over 30 complex appointments daily

• Directly assisted three Neurologists; served as department receptionist and provided general departmental support to 25 clinical staff• Maintained continuity of business by developing a meticulous system which tracked complex patient appointments, labs, medical tests, procedures, insurance authorizations, billing

• Planned, coordinated and administered continuing medical education conferences and activities• Streamlined CME certification process electronically as PDF’s, SharePoint / Website from paper format• Prepared certification documents and implemented compliance of 50 plus approved Regularly Scheduled Meetings and over 50 Annual Courses• Implemented accreditation procedures for National Conferences (250+ average attendance)• Syllabus design and production for conferences and… Show more • Planned, coordinated and administered continuing medical education conferences and activities• Streamlined CME certification process electronically as PDF’s, SharePoint / Website from paper format• Prepared certification documents and implemented compliance of 50 plus approved Regularly Scheduled Meetings and over 50 Annual Courses• Implemented accreditation procedures for National Conferences (250+ average attendance)• Syllabus design and production for conferences and mini-seminars (10-300 syllabi per event) Show less

• Administratively assisted the NICU comprised of seven Team Leaders, one Director, two Educators and Clinical Staff of 150 of all three of Children’s NICU’s• Processed personnel documentation, which included facilitation of new hire and termination paperwork, departmental personnel files, prepared annual performance packets, and monitored staff licenses/certifications for compliance• Tracked and reported staff Attendance / Sick Leave / Family Medical Leave

• Office manager for the staff of both departments: Government Affairs Vice President, School Health Director, School Health and Government Grants Coordinators, and 26 off-campus Nurses• Demonstrated ability to interact in a professional and confidential manner with all levels of personnel, clients, vendors and a diversity of individuals. Competent in English grammar and composition.• Provided administrative and project support using Microsoft Office Suite: Microsoft Outlook, Microsoft… Show more • Office manager for the staff of both departments: Government Affairs Vice President, School Health Director, School Health and Government Grants Coordinators, and 26 off-campus Nurses• Demonstrated ability to interact in a professional and confidential manner with all levels of personnel, clients, vendors and a diversity of individuals. Competent in English grammar and composition.• Provided administrative and project support using Microsoft Office Suite: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access• Coordinated calendars, travel, seminar, luncheon, meeting and reception arrangements• Aided the Government Grant Writer in finalizing grant applications for submission during deadlines• Maintained monthly budgets, expenses, payroll reports and prepared annual budgets• Produced The Children’s Advocate quarterly Newsletter, maintained the Advocacy Network database• Produced the Children’s Voter’s Guide during election years• Processed check requests, requisitions, time cards and staff credentials/licenses• Initiated monthly, quarterly and annual contractual invoices• Organized daily school and monthly RN schedules for health screenings in local school districts• Successfully coordinated and submitted the annual Non Public Agency certifications with the CA State Department of Education, Special Education Division for Rady Children’s Hospital Show less

• RCHSD Marketing Department: Executive Assistant for one year to the Vice President and 25 staff• RCHSD Business Development: Administrative Secretary; CHET Department: Executive Secretary; Emergency Department: Executive Secretary• Additional RCHSD achievements included: patient billing for Emergency Transport; production of the Emergency Department Policy and Procedures Manual for initial JACHO inspection, compiling DRAC Disaster Protocols and Patient Care Guidelines; transcribing… Show more • RCHSD Marketing Department: Executive Assistant for one year to the Vice President and 25 staff• RCHSD Business Development: Administrative Secretary; CHET Department: Executive Secretary; Emergency Department: Executive Secretary• Additional RCHSD achievements included: patient billing for Emergency Transport; production of the Emergency Department Policy and Procedures Manual for initial JACHO inspection, compiling DRAC Disaster Protocols and Patient Care Guidelines; transcribing and filing medical records; etc.• Various other office assignments throughout San Diego Show less

• Provided technical and sales support of electrical insulation supplies and equipment in a fast-paced sales environment, telemarketing of products, estimating product quotes, provided technical information to users, data-entry, and quickly expediting phone orders

• Assisted the C-17 Facilities Group Leader (25+ employees) and frequently filled in as the Administrative Assistant to the C-17 Business Unit Manager (300+ staff)• Prepared meeting agendas, overheads, minutes, correspondence, payroll time keeping reports and facilitated calendars, appointment scheduling, meeting and travel arrangements• Developed/maintained a capital budget tracking database system for C-17 Facilities Dept. requests and compiled statistical data for analysis of 1990… Show more • Assisted the C-17 Facilities Group Leader (25+ employees) and frequently filled in as the Administrative Assistant to the C-17 Business Unit Manager (300+ staff)• Prepared meeting agendas, overheads, minutes, correspondence, payroll time keeping reports and facilitated calendars, appointment scheduling, meeting and travel arrangements• Developed/maintained a capital budget tracking database system for C-17 Facilities Dept. requests and compiled statistical data for analysis of 1990 capital budget planning• Correlated various trends, estimated budget components, estimated degrees of accuracy and assisted in preparation of 1991-1994 capital budget forecasts for C-17 Aircraft Production Show less

(See Douglas Aircraft Company)

• Provided technical support in determining the nature of failures relating to ATM and bank communications equipment

• Managed the New Accounts Desk, check orders, closing accounts, cross-selling products and services, Drive-through Window, Safety-Deposit Boxes• Developed and implemented in-branch Teller Training program• Processed transactions including deposits, withdrawals, loan payments, ATM deposits, lobby drop deposits, balanced cash drawer daily, balanced General Ledger accounts, processed direct deposit forms, processed daily mail• On-call response to off-hour pager to troubleshoot… Show more • Managed the New Accounts Desk, check orders, closing accounts, cross-selling products and services, Drive-through Window, Safety-Deposit Boxes• Developed and implemented in-branch Teller Training program• Processed transactions including deposits, withdrawals, loan payments, ATM deposits, lobby drop deposits, balanced cash drawer daily, balanced General Ledger accounts, processed direct deposit forms, processed daily mail• On-call response to off-hour pager to troubleshoot malfunctioning ATM issues, multiple branches Show less