Vicki Burton Email and Phone Number
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Vicki Burton is a Microsoft Technology Solutions Professional - Dynamics Sales Automation at Microsoft. She possess expertise in crm, transportation, sales, microsoft crm, process improvement and 23 more skills. Colleagues describe her as "Vicki is great at strategy, she sees the big picture without overlooking the details." and "Vicki is one of the most passionate CRM advocates I have ever met. She knows and understands the people, process and technology that are required to make CRM work for an organization. She has worked tirelessly to make sure all three of those critical areas are aligned to make CRM a success at CSX. She is an excellent cross team collaborator, able to get multiple teams working together towards a common goal. As a manager, her teams loves working with her and she does an excellent job in… Show more"
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Principal Technical Specialist - Dynamics 365 Sales AutomationMicrosoft Mar 2018 - PresentSoutheastEngaging with enterprise-level customers, building strong relationships to gain a deep understanding of their business objectives and pain points. Working closely with customers to understand their business needs and challenges, and then developing and presenting Microsoft Dynamics Sales solutions that address those specific requirements.
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Director Customer & Pricing IntelligenceCsx Apr 2016 - Mar 2018Jacksonville, Florida AreaProviding leadership in the areas of design, development, and deployment of Customer Relationship Management (CRM), Price and Offer Management, Interline Pricing, and other strategic systems. Building organizational capabilities through continuous improvement and innovation. Fostering the development of customer-focused insights, utilizing CRM and other CSX data to drive strategy, enhance decision making, and increase customer satisfaction. -
Director Of CrmCsx Transportation Aug 2011 - Mar 2016Jacksonville, Florida AreaLed Microsoft Dynamics Customer Relationship Management (CRM) project at CSX Transportation to determine business requirements, system interface design, workflows, and system integrations. Communicated CRM vision and direction to all levels of the organization.
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Manager Price Strategy And Yield MgtCsx Transportation 1999 - Aug 2011Supporting CSXT Sales and Marketing professionals with process and technology improvements. Highly proficient in identifying process enhancement opportunities and leveraging appropriate technologies for business solutions.
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New Business DevelopmentCsx Transportation 1998 - 1999Managed a $27M sales portfolio of CSX Transportation Forest and Paper customers to develop accounts for outside sales coverage.Worked with marketing managers, analysts, and customer service representatives to resolve service issues, negotiate rates, and provide shipping and distribution solutions to customers.
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Analyst Y2KCsx Technology 1997 - 1998 -
Account ManagerUnisource Worldwide, Inc. Feb 1995 - May 1997Jacksonville, Florida AreaFine Paper Account ManagerHandled price quotes, merchandising, and purchasing while maintaining a profitable margin. In charge of negotiating pricing for several key accounts.Trained new employees on customer service etiquette, product knowledge, telephone/computer systems, and problem solving. -
Government Loan SpecialistBarnett Mortgage Jan 1994 - Feb 1995Jacksonville, Florida Area
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Customer Service/Fraud Card SpecialistAt&T Universal Card Services Oct 1990 - Nov 1993Jacksonville, Florida Area
Vicki Burton Skills
Vicki Burton Education Details
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Business/Information Systems
Frequently Asked Questions about Vicki Burton
What company does Vicki Burton work for?
Vicki Burton works for Microsoft
What is Vicki Burton's role at the current company?
Vicki Burton's current role is Microsoft Technology Solutions Professional - Dynamics Sales Automation.
What is Vicki Burton's email address?
Vicki Burton's email address is vi****@****csx.com
What is Vicki Burton's direct phone number?
Vicki Burton's direct phone number is +190435*****
What schools did Vicki Burton attend?
Vicki Burton attended University Of Phoenix, University Of Phoenix.
What skills is Vicki Burton known for?
Vicki Burton has skills like Crm, Transportation, Sales, Microsoft Crm, Process Improvement, Business Intelligence, Training, Strategy, Pricing, Rail, New Business Development, Integration.
Who are Vicki Burton's colleagues?
Vicki Burton's colleagues are Seong Ro, Gathan Argubi, Justen G., Bouhari Mohammed, Conor Letham, 宋成方, زايد عسيري.
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Vicki Burton
President And Chief Executive Officer Goodwill Industries Of South Mississippi IncBiloxi, Ms1goodwillms.org
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