Vicki Miller Email & Phone Number

San Diego, California, United States

San Marcos, California

As the GM, I lead a team of dynamic Pet Coaches that focus on exceeding our pet parents’ needs with every interaction with our brand.• Catalyst in designing and building the team, the talent, the behaviors, the culture and the day to day operating routines that create a highly engaging differentiated experience for customers and an awesome place for people to work.• Provide insight and feedback as well as created partner performance ratings, one on one coaching sessions and incentive pay for team. Processed requests for Leave of Absence and Worker’s Comp claims• Exhibit exceptional communication skills with the ability to communicate at all levels including developing monthly financial presentations to C level management.• Train and mentor the team, and provide ongoing and consistent coaching and development• Seamlessly integrated all aspects of our pet services into one customized plan for pets and their parents.• Created in house special events and outside community events to increase brand awareness and pet parent education.• Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing department level leaders and other partners.• Exercise sound business and personnel leadership skills and the ability to exercise appropriate discretion.• Meet and manage store profitability projections and shrink budgets.

San Marcos, California

Responsible for supervising the day-to-day operations of the Tasting Room, facilitating retail and wholesale sales programs, managing/supervising events and beer festivals. Develop and execute policies, procedures and strategic planning for brewery. Effectively hire, train, and manage staff providing constant direction and motivation empowering employees to properly promote and represent brewery brand and provide superior customer service. Create social media content that is consistent with the Stumblefoot brand and implement social media strategy across various platforms. • Worked with various city government offices on permit filing for offsite events and beer sales.• Prepared and submitted all financial and tax sales records to the state.• Work with city health and code inspectors• Developed Business strategy for Brewery and identify events that parallel our marketing and branding.• Create and execute promotions that drive tasting room sales and profitability by promoting special initiatives such as special discount offers via Groupon, monthly newsletter, refer a friend program and scheduling, coordinating and attending off-site sampling events at wholesale locations, beer events, festivals or charity events.• Analyze tasting room’s sales, financial profitability and financial goals.• Recruitment, onboarding and training of staff, represented Brewery in employee legal actions. Process payroll, filed employee yearly W2 tax forms, payments and monthly expenses and perform collections on past due accounts.• Perform all Accounting functions, booked journal entries, A/P, A/R and created sales invoices for brewery and reconciled QuickBooks to Bank Accounts.• LEADS Certified

Del Mar

Responsible for the management of Chuao Chocolatier Café’s retail store operations, including employee training, merchandising, retail consistency, scheduling, overall daily café functions and employee relations while guaranteeing the highest quality customer experience.• Exemplify Chuao’s core values to team and customers, in an effort to achieve the mission of spreading joy• Responsible for formulating and meeting the quarterly business goals• Develop monthly financial presentations and present to executive level• Created employee performance ratings, one on one coaching and developed incentive pay plans• Develop Store Guidelines and Procedures• Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide coaching and direction to shift teams to achieve operational goals.• Promote and monitor quality of service amongst staff through training and by acting as a positive role model and mentor• Ensure safe food handling procedures are adhered to at all times• Work with city health and code inspectors

San Diego

Managed planning, performing, and implementing new process improvement initiatives, in addition to development of operational processes. Developed and influenced new ideas/approaches for grant decision making. Established procedures and practices which promoted the adoption of appropriate solutions for process improvement. Advised new approaches to integrate processes and technology into the workplace improving donor programs.

Greater San Diego Area

Category Merchandise Manager for Personal Audio and 3rd party Products and Retail Product Manager for Mobile Phones and Tablets. Created and oversaw successful execution of business planning strategy. Identified and managed retail execution risk and created product category monthly/yearly forecast budgets. • Created and oversaw promotional calendar for all stores and E-commerce site.• Managed and executed strategy and tactics related to special online and store sales events and employee sales programs generating yearly revenue of $44M.• Performed Sales analysis/review – monitor: sell through, site traffic, store traffic, traffic conversion, avg. order value, QA testing, and weekly/monthly sales reporting.• Determined product assortment for retail stores and E-Commerce site along with product merchandising roadmap. Procured and replenished all inventory for stores and online. • Sony Project 1 Corporate Award individual winner 2012 – Driving Top Line Revenue.

Greater San Diego Area

Created Outlet E-Commerce business from ground up into annual sales of $16M. Drove overall sales,Promotions and coordinated related merchandising activities for Outlet E-Commerce site, Affiliates and 16 Outlet retail stores. • Managed acquisition and distribution of Recertified inventory for stores and E-Commerce site. • Developed and managed pricing strategy for all Recertified product on Outlet, E-bay and Affiliate sites.• Created and oversaw promotional calendar for stores and e-commerce site.• Coordinated and manage execution of external sales events including managing process flow, acquisition and delivery of inventory, communication of information and direction to the field teams, communication and management of external services and post-sale process review.• Sony Project 1 Corporate Award individual winner 2011 – FAST (Fast, Agile, Strategic Thinking)

Sony Electronics

Managed and developed store staff to provide World Class Service, oversaw labor forecasting, payroll budgeting and scheduling and performed buyer function for all store merchandise.• Achieved increase in annual sales from $3.75M to $6.5M while maintaining profit goals.• Drove strategic business initiatives from Corporate down to store level. • Maintained the highest standards for visual merchandising of product. • Recruited, interviewed, hired and managed staff of six• Promoted team communication to achieve set goals of payroll, sales, inventory and shrink.

San Diego

Managed all aspects of personal banking, compliance with policies and procedures, capital, asset and liability protection. Performed all monthly, quarterly and yearly closing functions in accordance to GAAP. • Prepared all monthly financial reports and presented meeting package to Board of Directors.• Created yearly Board of Directors election event and yearly membership meeting event.• Responsible for all Document Control and adherence to Record Retention laws• Transacted all legal actions on behalf of CU, Past Due Collections, Skip Tracing, Repo’s, Small Claims, Fraud and Bankruptcy filings.• Completed and filed all DMV work for consumer loans• Performed all HR functions - hiring, onboarding, filing bond insurance coverage, coaching, development, corrective action and off boarding. • Manually prepared employee payroll and developed benefits program and SEP retirement accounts for employees.• Developed and maintained credit union growth from $3M to $6.5M in assets.• Improved Federal CAMEL rating from #3 to #1 in first year and maintained #1 for the nine years.• Developed investment portfolio and performed monthly risk analysis for all investments.• Implemented Debit Card, Credit Card and Checking account programs.• Underwrote all consumer loans performing consumer and commercial credit analysis.• Created yearly budget, business plan and all policies and procedures for Credit Union.• Prepared and filed all employee and business year-end tax statements.• Prepared Credit Union for Bi-Yearly compliance & Federal Audits. • Ensured Credit Union was in full compliance with all consumer banking and lending regulations.

Business Administration And Management, General

High School, General Ed