Vicki Quach Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Etobicoke, Ontario

•Oversaw day to day operations of the store, making decisions which lead to profitability.•Undertook a struggling store (Brampton, ON) and put in place expectations and standards, which lead to a prospering store and profitability finishing the 2016 fiscal year at +3.2% Comp.•Undertook a struggling store (Etobicoke, ON) and put in place expectations and standards, retraining team members where need be. Leading to a store that is now in line with standards and meeting expectations.•Utilized the tools available to help ensure store is staffed correctly to benefit the business and to take risks if needed.•Lead, coached and set expectations for team members to assist in their development and growth, which lead to four team member promotions.•Undertook the Clearance Specialist Role, to assist the district in all clearance needs; from best practices, merchandising standards, organizational standards and strategies to move through product.•Hired and trained new team members and ensured their success through expectations, coaching, constant feedback and conversation. •Trained new store managers for other stores within the company and ensured their success through expectations, coaching, constant feedback and real-life training with my personal team.•Trained new district managers on day-to-day operations of the store, focusing on merchandising and best practices.•Became the Go-To Store Manager for other store managers and sometimes district managers for some day-to-day operations, standards and expectations, and calculations regarding KPIs.•Provided customers with excellent customer service, which lead to return visits, increased sales and high customer satisfaction.•Analyzed sales reports to develop an action plan to ensure that we meet our goals for the upcoming week.

Mississauga, On

•Provided feedback and coached team members on a daily basis, which lead to staff development and growth.•Lead and delegated tasks to team members effectively, which lead to store organization, accountability of tasks and meeting deadlines.•Oversaw some of the day-to-day operations of the store, which lead to store organization and profitability. •Communicated with customers providing them with exceptional customer service, which lead to increased customer satisfaction and profitability.

Toronto, Canada Area

•Communicated with customers to capture their order and to satisfy their needs, which leads to likelihood of return and increased customer satisfaction.•Assisted customers with finding products on the sales floor to ensure excellent customer service.•Created and delivering customers orders in a timely manner to ensure high customer satisfaction and increased sales. •Trained and coached new associates on the floor, to enhance abilities and ensure best practices.

130 Old Kingston Road

•Execution, preparation and management of events for clients.•Communicated with clients to capture their vision and satisfy their needs, leading to increased client satisfaction and likelihood of recommending the venue.•Lead and delegated roles to team members to execute floor plans and set-up of event in a timely manner, which leads to efficiency in event set-up.•Took potential clients on site visits to assist with visualizing their event and ensuring that client’s understand the details within the site package. •Learnt how to utilize smartdraw to create unique floor plans for different events, leading to increased knowledge regarding spacing and layout.

Waterloo, Ontario

•Assisted customers on the sales floor and the fitting room: providing measurements of their bra size, fitting customers into the right bra, and creating bra and panty outfits, which led to increased sales and high customer satisfaction.•Formed relationships with customers by effectively communicating details about products in order to increase customer understanding and satisfaction.•Organized all drawers to make the store accessible to customers shopping without assistance and ensure the cleanliness and appeal of all drawers. •Training and coaching new associates on the floor, to enhance abilities and ensure best practices.

Waterloo, Ontario

•Assisted customers in the fitting room: organizing and accessorizing outfits, retrieving alternate sizes, which led to high customer satisfaction and increased sales. •Formed relationships with customers by effectively communicating details about products in order to increase sales and likelihood of repeat visits.•Organized all clothing displays in the store to ensure the cleanliness and appeal to customers.•Actively moved stock on to sales floor to increase efficiency and sales. •Received three “Employee of the Month” awards for excellent customer service and high performance indicators.

Waterloo, Ontario

•Assisted with day of production of six weddings during my internship. •Researched different new and innovative ideas for weekly Facebook posts to inform current and potential clients. •Researched and drafted a blog discussing new wedding trends for the upcoming year.

Honours Bachelor Of Arts, Psychology

Activities and Societies: Fashion 'n' Motion Choreographer (2011)Recently graduated with an Honours Bachelor of Arts Psychology Degree.

Education record

Activities and Societies: Girls' Athletic Association (2008-2010) Curator, (2010-2011) President Girls' Varsity Softball Team (2008-2011).