I have spent the majority of my career working in Operations Management within the Financial Services sector. Successful track record of excellence in increasing operational performance. Proficient in identifying areas for improvement and offering suggestions to enhance customer experience and exceed SLA's. Ability to develop and implement business strategies to support multiple stakeholders. Adept at training and motivating multi-functional and multi-sited teams to deliver optimum performance. Intellectually curious, creative and self-resilient with ability to work with integrity and positivity.