Vicky Bala Email & Phone Number

United States

Responsible for developing/implementing account specific plans and strategies to achieve service, revenue, volume and profit goals.Guide and advice direct reports in all aspects of account development and ensuring they most effectively handle the day-to-day client’s business and interact with the client to maximum efficiency. Responsible for performance management of all account managers.Develop and execute approved account plans for assigned accounts to maintain and maximize client market. Ensures market share growth and actively seeks solutions and improvement programs as required.Utilize organizational methodology to drive market share growth and account transparency across the servicing teams. Communicates and drives account plan through regular communication and consistent documentation.Lead the operations to ensure program delivery, communication and challenge resolution. Deliver agreed upon usage, cost savings, compliance and performance metrics reporting.

Hyderabad Area, India

Responsible for being the main point of contact for all Requirements needs.Ensures that client issues are dealt with in an efficient and professional manner.Works closely with internal teams to maintain knowledge of client requirements and able to identify potential candidates and/or opportunities within or related to Job.Ensures that all processes and procedures are followed, quality standards are met, and projects are completed on-time.Communicates the client's goals and represents the client's interests to the team.Understands the Requirements, service offerings and capabilities.Strong negotiation skills.Recruitment process and technical aptitudes skills.Ability to innovate in a fast-growing work environment and comfortable dealing with ambiguity and sometimes highly-charged situations.High level of initiative and works well in a team environment.Excellent written and oral communication skills.Handles stressful situations and deadline pressures well.Plans and carries out responsibilities with minimal direction.

Chennai Area, India

US Netgear Router Customer CareJob profiles: Receiving inbound calls from US Customers. Check the hardware is working fine.Then check with software. Re-configure IP.Upgrade the customer to signup contract.Sending E-mail to the Customer and managers once the issue fixedTaking ownership for supervisor’s calls.

Chennai Area, India

US Dell Solution Station Customer careJob profiles: Receiving inbound calls from US Dell Customers for any software related issues.Understand the issue the customer facing with and work on with the issue.By taking remote session with the customer system find out where the problem persist and troubleshoot the issueOnce the issue resolved, upgrade the contract with the customerDealt with almost all the software issues like virus, spyware, malware, third party application, Operating system re-installation.

Bachelor'S Degree, English Language And Literature/Letters, A

Bachelor Of Arts - Ba, English Language And Literature, General

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