Vicky Chan Email & Phone Number

London Area, United Kingdom

As the Cabin Crew Manager for London Base, I bring a wealth of experience and a proven track record of excellence in overseeing the operations of a dynamic and diverse team of over 300 cabin crew members. My role is not only to ensure the seamless execution of daily operations but also to drive the strategic vision for the base, fostering a culture of high performance and exceptional service.With a keen focus on recruitment and crew development, I am committed to building a workforce that… Show more As the Cabin Crew Manager for London Base, I bring a wealth of experience and a proven track record of excellence in overseeing the operations of a dynamic and diverse team of over 300 cabin crew members. My role is not only to ensure the seamless execution of daily operations but also to drive the strategic vision for the base, fostering a culture of high performance and exceptional service.With a keen focus on recruitment and crew development, I am committed to building a workforce that is not only skilled and knowledgeable but also passionate about delivering a memorable travel experience. My approach to management is hands-on, prioritizing the well-being and professional growth of each team member, which in turn, reflects in the outstanding group performances and customer satisfaction ratings.In addition to operational leadership, I am adept at HR administration, managing payroll processes, and benefits administration with meticulous attention to detail. My goal is to create an environment where excellence is the norm, and every flight is a testament to Cathay Pacific’s commitment to excellence in the skies and the Company’s vison to become one of the world’s greatest service brands. Show less

London, United Kingdom

Responsible for the performance management of London-based cabin crew, including operational functions such as scheduling and pre-flight planning. I take care of personnel and administration for the base, whilst ensuring clear communication with cabin crew and other departments in London and Hong Kong. I deputise for the Cabin Crew Base Manager - London.

London, United Kingdom

I was responsible for personnel and payroll administration of London based cabin crew. This included responsibility for operational functions including pre-flight planning and administration of Safety & Emergency Questions. I ensured payroll and benefit administration records were accurate and updated.

Lhr

Part of Cathay Pacific's London based Cabin Crew delivering world-class customer service in both longhaul Economy and Business Classes. My main responsibilities included carrying out inflight safety and security procedures, demonstrating interpersonal effectiveness and actively looking for ways to exceed customers' expectations.

Westminster

Attend medical appointments with patients as required. Providing impartial and accurate translations. Ensuring patients’ personal information are treated with the strictest confidentiality.

London, United Kingdom

I was responsible for helping to deliver a customer experience that was consistent, premium and differentiated for customers travelling in the premium cabins or the elite members of our Marco Polo Club, who were eligibility to access the Cathay Pacific lounge at Heathrow.

London

In this role, I was responsible for operational functions including diary management for ED, minute taking and invoice processing. Being in a small team, I often assist with delivery of project and running of seminars and conferences in London or around the country.

London, United Kingdom

The Islington Chines Association is a small voluntary organisation partially funded by the local authority and other Charitable Organisations. As a Locum Women's Project Worker, I plan, design and coordinate the weekly Women’s Group’s meetings - many of whom were not conversant in the English language. In this role, it is also my responsibility to seek, prepare funding applications and write up quarterly feedback report for our funding organisations.