Vicky Chan Email & Phone Number

London, Gb

Greater London, England, United Kingdom

London Area, United Kingdom

Key responsibilities:- Document end-to-end processes- Deliver risk & control review workshops- Design process engineering approach & strategyKey achievements:- Delivered and obtained sign off for process documentation and control enhancements for end-to-end processes in 5 business units

London, England, United Kingdom

Provided Product Management consultancy to Sky as part of the King's College London Product Management Career Accelerator:- Conducted market and user research- Ideated, prioritised and developed product features- Validated features via user testing- Presented recommendations to Product leaders at Sky and obtained positive feedback and a grade of 90%

London, England, United Kingdom

Key responsibilities:- Line management of a 9-person process engineering team, providing professional development coaching and managing the team's book of work- Plan & deliver process improvement projects for digital products using Agile- Data analysis for current state baselining & benefit quantification- Ideate & prioritise solutions using Lean Six Sigma- Present business cases to senior stakeholders- Collaborate & problem solve with senior stakeholders across functions and geographiesKey achievements:- Received the "Accountable Leader" award, recognising leadership and coaching skills and championing of psychological safety- Delivered process simplification across 4 regions, achieving effort reduction and control enhancement- Certified as Lean Six Sigma Green Belt

London, England, United Kingdom

Key responsibilities:- Process design & solution ideation- Identify Robotic Process Automation opportunities- Business requirements refinement & user stories documentation- Partner with technical teams as a Business Analyst to test & iterate solutionsKey achievements:- Delivered business requirements and supported the development of 3 automated processes for Covid-19 Loans- Certified as Lean Six Sigma Yellow Belt- Certified as a ScumMaster

London, United Kingdom

Key responsibilities:- Process review & process mapping using MS Visio- Workshop facilitation- Current state analysis- Solution ideation & refinementKey achievements:- Entrusted to manage 2 workstreams and independently work with clients- Planned and led the facilitation of 12 workshops- Learnt Design Thinking

London, United Kingdom

Key responsibilities:- Data analysis using SQL to build a dashboard for pipeline management- Create client-facing presentation material for project work and business development- Project management supportKey achievements:- Completed the Consultant Graduate Scheme and promoted to Senior Consultant- Supported 3 client-facing projects at global organisations- Learnt SQL and BluePrism

London, United Kingdom

Promoted to Supervisor to oversee staff and bar operations.

London, United Kingdom

Provided media and communications services, including writing articles for publication in media outlets and writing copy for social media.

London, United Kingdom

Worked on the Blogs desk, reviewing blog posts and managing the pipeline for publication. Also wrote and published opinion pieces on sports and popular culture topics.

London, United Kingdom

Managed the Sports section of the online publication, promoting University sports by sourcing and reviewing content for publication and writing articles to cover sports fixtures.

Master Of Science (Msc), Management, Distinction

Product Management

Upskilled in Product Management best practices and delivered practical work across the Product lifecycle as part of the Product Management.

Cima Certification

Basc, Arts & Sciences, 2.1