Vicky Doan Email & Phone Number

Glen Allen, Va, Us

Glen Alen, Virginia

Provide support for sales representatives, internal teams and customers. Confirm purchase orders; probe and fact find to process requests via phone and email. Update account information; verify orders for accuracy and communicate with other departments to provide information regarding order details and account information. Problem solving; request product set up based on customer needs. Inquire about equipment specific needs in order to submit requests for the appropriate items.

Richmond, Virginia Area

A Customer service manager with 15+ years of business experience including sales, customer relations, project management, reporting, training & development, conflict resolution and problem solving. Manage workloads based on priority of customer needs in order to meet required commitments. Led Business Call Center responsible for promoting good customer relations and sales negotiations.

Richmond, Virginia Area

Responsible for Internal Help Desk Team. Monitored Executive Escalations Team for all Director and above complaints. Reviewed account history and determined root cause analysis for internal improvements on process and procedures to ensure favorable customer experience and increase net promoter scores. Coordinated internal support for 2010 project Senior PGA tour TPC Potomac@Avenel Farm to deliver communications coverage for broadcasting services.

Richmond, Virginia Area

Delivered training of new processes and sales products for internal employees to increase monthly sales objectives. Supported cross training and observation coaching to associates in order to confirm product knowledge. Office product subject matter expert. Tracked and reported order reissues, monitored database for offline team production metrics, audited orders for quality assurance requirements.

Richmond, Virginia Area

Coached and developed 20+ sales associates to exceed monthly objectives and transfer product knowledge and customer service skills resulting in revenue growth and customer loyalty.

Richmond, Virginia Area

Maintained all Attendance initiatives, including tracking and reporting on several HR touchpoints. Investigated all discrepancies in attendance issues. Responsible for Project Manager discipline and Union Grievances.

Richmond, Virginia Area

Coached and developed 10+ sales associates to exceed monthly objectives and transfer product knowledge and customer service skills resulting in revenue growth and customer loyalty.

Richmond, Virginia Area

Accomplished exceeding monthly sales objectives. Attended monthly meetings for quality control and positive customer experience team building.

Richmond, Virginia Area

Processed contributions and liquidations from Annuity and Mutual Fund Companies. Monitored accounts for compliance with Federal and State Laws.

Richmond, Virginia Area

Managed all aspects of Certificate of Deposits. Voted Bank Proxies, Redeemed Savings Bonds and coordinated Bond Maturities. Purchased and sold Mutual Funds. Analyzed, calculated and adjusted prinicipal to Trust Accounts via Federal Reserve Bank. Initiated and developed tracking system for Certificate of Deposit records.

Adult And Continuing Education And Teaching

Certificate Of Completion, Computer Programming