Vicky Gray Email & Phone Number

Burnley, England, United Kingdom

Burnley, England, United Kingdom

As the senior BA in a team of 12 BAs, alongside traditional analysis activities supporting the delivery of technology-based solutions, a key part of my role (50% allocation) is to provide mentoring to my BA colleagues.Key achievements:• Developed guidelines to bring consistency into the content and quality of primary documentation and other deliverables produced by the BA team, such as the BRD; this also included the definition of standards for Scope and Requirements• Influenced… Show more As the senior BA in a team of 12 BAs, alongside traditional analysis activities supporting the delivery of technology-based solutions, a key part of my role (50% allocation) is to provide mentoring to my BA colleagues.Key achievements:• Developed guidelines to bring consistency into the content and quality of primary documentation and other deliverables produced by the BA team, such as the BRD; this also included the definition of standards for Scope and Requirements• Influenced senior management to sponsor an end-to-end review of the Ethernet provisioning process to identify opportunities for improvements to reduce the overall delivery lead times and streamline manual processes, automating where possible. The recommendations were accepted and subsequent development projects have been instigated. Show less

United Kingdom

Aurora was integrated into Digital Wholesale Solutions: full experience covered under DWS history.

Rochdale, Lancashire

I have been involved in a wide variety of projects over my years with Zen across all business divisions, teams and customer types.I have worked on projects focusing on delivery business process improvements through to building systems to support network provisioning. I have worked on projects delivering bespoke software, customer portals and the procurement of 3rd party CPQ platform. I'm currently the Lead BA supporting a programme of work to upgrade and improve Zen's broadband network… Show more I have been involved in a wide variety of projects over my years with Zen across all business divisions, teams and customer types.I have worked on projects focusing on delivery business process improvements through to building systems to support network provisioning. I have worked on projects delivering bespoke software, customer portals and the procurement of 3rd party CPQ platform. I'm currently the Lead BA supporting a programme of work to upgrade and improve Zen's broadband network and infrastructure.I’ve worked on projects that have been aligned to a single Division or business function as well as those projects that have focused on cross-Divisional/function processes and requirements. I’ve worked both under direction based on backlog priorities but have also undertaken proactive analysis when I’ve identified a potential for change/improvement. I have also undertaken the Product Owner role within smaller projects, working with my stakeholders to prioritise requirements correctly to meet business needs.I work with all levels of stakeholder within the business, including the Executive Committee, Senior Management Teams and Divisional Managing Directors.Key achievements:• Lead analyst on the procurement of a 3rd party CPQ platform, including gathering and definition of business-wide problem statements, capturing as-is processes, high level requirements capture, definition and design of the Proof-of-Concept for the CPQ vendors• Sole analyst on a project to develop a bespoke network provisioning tool, involving significant rapid knowledge acquisition on how a network is built• Root cause and gap analysis of the operational impact of moving a customer base from one proposition to another, which led to the development backlog being re-prioritised to accommodate my recommendations• Worked with our external Customers to review and design new self-service features within a customer portal. Show less

Responsible for re-engineering the various invoicing processes for a 3rd party sub-contractor, bringing together the disparate functions of Sales, IT Support, Andmin Support and Finance.Also as part of developing understanding of the core CSC financial software packages, LiFE and GROUP, reviewed the client-facing training material to provide a consistent approach and format for all the material.

Responsible for identifying, documenting and supporting business change across a number of different business functions. Working closely with both internal and external stakeholders, ensured that all relevant parties were appropriately engaged and the correct business approval provided.Key achievements:• Business implementation of the Tesco-branded life protection proposition on the Friends Provident award-winning online New Business submission platform, eSelect• Lead analyst… Show more Responsible for identifying, documenting and supporting business change across a number of different business functions. Working closely with both internal and external stakeholders, ensured that all relevant parties were appropriately engaged and the correct business approval provided.Key achievements:• Business implementation of the Tesco-branded life protection proposition on the Friends Provident award-winning online New Business submission platform, eSelect• Lead analyst defining the Business Operating model for the above Tesco proposition• Lead analyst on a cost reduction project, identifying £1m operating costs savings across New Business, Underwriting and Retention business teams• Lead analyst on a feasibility study / gap analysis of a 3rd party IT platform for an International unit-linked investment proposition• Lead analyst defining the business requirements for User Security on eSelect Show less

Provided a unique role as Customer Services Ambassador for eSelect. Key responsibilities were to review business requirements, provide solution walkthroughs and system demonstrations, and develop training material. Responsible for developing and maintaining effective relationships with all operational areas to enable them to understand and take ownership of business process changes, ensuring all benefits can be realised. Key achievements:• Business implementation of the Income… Show more Provided a unique role as Customer Services Ambassador for eSelect. Key responsibilities were to review business requirements, provide solution walkthroughs and system demonstrations, and develop training material. Responsible for developing and maintaining effective relationships with all operational areas to enable them to understand and take ownership of business process changes, ensuring all benefits can be realised. Key achievements:• Business implementation of the Income Protection product on eSelect• Business implementation of the greenbee (John Lewis)-branded and WebMoney-branded life protection products on eSelect• Management of a number of small eSelect system enhancements Show less

Initially responsible for the running of pre-defined tests against the eSelect system (online life insurance application system). This role developed over time to become more business focussed, to test that the system met the business process needs.Key achievements:• Instrumental in changing the team from a supportive system testing focus to that of a more integrated and proactive business acceptance test team with highly developed relationships with both the IT delivery team and the… Show more Initially responsible for the running of pre-defined tests against the eSelect system (online life insurance application system). This role developed over time to become more business focussed, to test that the system met the business process needs.Key achievements:• Instrumental in changing the team from a supportive system testing focus to that of a more integrated and proactive business acceptance test team with highly developed relationships with both the IT delivery team and the key business teams• Significant player in defining the testing best practices and setting the standard for defect management, test writing and test planning approaches. Many of these templates are in use today• Developed the working relationship between the Business Acceptance Team and the key Customer Services stakeholders to help ensure that the system developments met the needs of the business• Key business/IT liaison within a Model Office implementing the delivery of an online Alterations functionality for IntermediariesRecognised throughout the Company as the key subject matter expert for eSelect – always the ‘go to’ person Show less

Responsible for the smooth operation of the Friends Provident Central Sales Unit. As Office Supervisor, responsible for budget management, departmental reporting and provided secretarial support to the Sales Manager and the 6-strong Management Team. As Team Manager, responsible a 6-strong Administrative Team supporting the Sales department.Key achievements:• Developed the Administrative Team into a Quotes Support Team, expending the duties of the team to provide a more integrated… Show more Responsible for the smooth operation of the Friends Provident Central Sales Unit. As Office Supervisor, responsible for budget management, departmental reporting and provided secretarial support to the Sales Manager and the 6-strong Management Team. As Team Manager, responsible a 6-strong Administrative Team supporting the Sales department.Key achievements:• Developed the Administrative Team into a Quotes Support Team, expending the duties of the team to provide a more integrated support structure• Managed a Model Office piloting a new internal Quotation and Diary system, where I was the key business/IT liaison for the duration of the pilot and responsible for the development of associated business processes and training documentation Show less