Membership Outreach – manage Membership recruiting, engagement and retention• Member Recruiting – identify prospects, deliver presentations, and attain new Members• Member Engagement – enhance awareness and involvement by communication and promotion• Affiliate Member Program – retain and recruit Member service providers and vendorsMeetings & Events Planning – manage all aspects of Membership Meetings and Events• Functions – business meetings, education seminars, association dinners, and destination events• Planning - schedule, create and distribute invitations, promote the event, confirm attendance• Coordination – create budgets, manage requests for proposals and contract with venues• Execution - on-site participation required to ensure quality delivery of Member servicesCommunications – manage the Membership image, information, and industry connections• Marketing Content – develop materials and collateral, including notices and invitations• Chapter Web-site – create, update and edit content utilizing a user friendly interface• Member Records – maintain rosters, schedules of events & meetings and databases• Social Media – develop and maintain the Membership messaging activities• Inter-Industry – coordinate activities and information with related organizations• Business Development – communicate and network with industry business influencers• Government Affairs – assist in the legislative and lobbying efforts of the trade association• Labor Relations – coordinate information and bi-monthly meetings with Union representatives• Student Chapters – support new recruiting and sponsorship activities with local Universities

Manage the Membership & Certification Department and oversee staff members at the organization’s world headquarters. Report directly to the Board of Directors and CEO. Serve as initial point of contact for customers to register. Explain costs and benefits of membership. Monitor events to ensure compliance with applicable requirements, participant satisfaction, and resolution of any problems. Maintain all event records, including registration, financial documents, and event plans. Develop marketing plans to attract and retain members. Assess participant satisfaction through event surveys, and compile summary reports for review by staff and Board of Directors. Prepare and review operational reports, budgets and schedules to ensure accuracy and efficiency. • Coordinated first membership change in 15 years. Through streamlining credentialing levels from three to two, and adding stricter criteria for earning the advanced “Elite Professional” credential, the organization gained a 46% increase in customer registrations over the previous year. • Schedule and coordinate over 130 certification events throughout the U.S. and internationally annually.• Oversee $325,000 payroll operations budget for over 120 independent contractors and $850,000 department budget.• Manage communication with offsite independent contractors to coordinate operations and resolve any issues, enhancing the experience for potential new customers. Examples include sending the updated and maintained Policy and Procedure manual for to each independent contractor, reviewing survey data with them about their events, and coaching, mentoring, or retraining instructors in need of improvement.• Improved communication with members via weekly email updates and reminders from the Membership Department, resulting in a higher level of member satisfaction, and increased number of members attending events.• Attend trade shows annually to promote Association.

(Weight Watchers is the trusted name in weight loss and the global leader in weight-loss services. Weight Watchers mission is to help people reach and maintain a healthy weight.)Promote and provide caring, efficient, and informative customer service to members. Help members feel cared for, motivated and part of the Weight Watcher program. Originally hired as receptionist and later promoted to Leader in 2006. • Public speaking to groups of members covering weekly topics in an effective, fun environment.• Became a Diamond Leader in 2010 & 2012.• Have recruited three leaders and seven receptionists.