Vicky Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Specialized on three processes (Document Creation, Quality Check/Review & Scanning and Indexing).
• To capture the data from the upstream and upload it in downstream so that end user gets all setsof data.
• Designed and implemented Pega Work and Assignment configurations, ensuring seamless task routingand work distribution across teams.
• Implemented dynamic assignment routing based on business logic, including roles, skills, availability, andworkload balancing.
• Aggregated data from various systems, databases, and applications to generate comprehensive dailyreports.
• Compiled and delivered end-of-day reports summarizing key metrics, operational performance, andprocess completion across multiple teams and departments.

Bengaluru, Karnataka, India

• 2+ years of experience in Virgin Media Web Messenger as consultant to deliver better experience for Virgin Media consumers.
• Worked with Business Transformation Team for full AHT project for Mauritius and Mumbai where we need to find the root cause to help the client.
• Worked on DSAT analysis project to improve efficiency.
• Maintained client satisfaction with forward thinking strategies focused on addressing client needs and resolve concern.
• Managing attrition and shrinkage for the team.

Bengaluru, Karnataka

• Improvement and Maintenance of Catalog Quality of Amazon web page of various Countries by using Machine Learning Models for Data filling.
• Also, managing the Model’s life cycle and Enumerations for improving Customer’s Buying experience.
• Data labelling and data annotation.
• Experience with different seller data structure for multiple marketplaces.
• Assist in Verification process.

Bengaluru, Karnataka

* Cultivated new relationship with new clients and maintaining good partnership withexisting clients.* Worked closely with each client to carefully resolve issues with timely fashion.* Maintained client satisfaction with forward thinking strategies focused on addressingclient needs and resolve concern.* Troubleshoot modem or hub by using SCV Tool.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Commerce, Business/Commerce, General