Vicky Lloyd Email & Phone Number

Birdham, England, United Kingdom

Birdham, West Sussex, United Kingdom

I reported to the People and Culture Director and then the Head of People and Culture as a team of 2 with a headcount which varied from circa 105 - 200 employees, across Head Office, Retail (ranged from 3 to 9 stores) and the Factory. Main responsibilities were: • All HR Administration, including payroll.• Recruitment.• Managing the HR system (BrightHR).• First point of contact and advice for people queries and issues, for line managers across the business.• Advising and supporting with a variety of ER matters. • Part of the Mental Health, Diversity, Equality and Inclusion groups and support to the social committee. I led ‘Wellbeing Wednesday’ each fortnight.• HR visits to Stores (across the South), monthly Factory visits. • Project work.

Regional

Initially I covered both South Coast (10 stores) and Bristol/Wales (15 stores) regions, then South Coast (averaged 13 Stores). I business partnered 2 Regional Managers. My core purpose was to provide strategic and commercial HR support to the Regional Managers to deliver the Retail and HR plan. This included:• Understanding business priorities and developing a Regional people plan to support this.• Delivering key people initiatives in my Regions.• Using HR and business metrics and collaborating with and coaching Regional Managers to identify trends, potential issues and identify appropriate action.• Supporting Regional and Store Managers with Employee Relations issues including producing written communication and liaison with the appropriate colleagues. • Implementing the recruitment plan to ensure resourcing solutions including selection. • Leading the Regional Talent Development Review to ensure a robust succession plan that developed top talent and addressed poor performance.• Coaching the Regional Manager on Employee Engagement results to drive high levels of employee engagement and performance.• Supporting change programmes and reviewing them to provide insight to the Regional Manager on their success including Store revamps and Store closures.• Delivered HR related business in meetings which did include facilitating learning and development sessions.

Southampton, United Kingdom

I worked across 3 stores, business partnering Store Managers in the South Coast region (number of employees was approximately 270) for the first 7 months then I worked across 11 stores (number of employees circa 1000), business partnering the Regional Manager in Birmingham. I delivered a commercially focused HR service, to deliver business objectives in line with the retail plan. Main responsibilities were: • Accountability for effective and accurate delivery of core HR administration.• Effective line management and development to 5 HR Administrators, including managing performance.• Overseeing and completing file audits to ensure employee documentation was collected and maintained. • Coaching, challenging, supporting and influencing Managers to lead their teams and drive capability and talent through delivering robust HR processes.• Identifying key business priorities and created, implemented and delivered people plans.• Ensuring Stores and Region had a capability and development plan including succession planning.• With Store Managers and Regional Manager, leading and implementing Change programmes including restructures, store closures.• Conducting data analysis on people metrics, including engagement and core HR basics.• Providing guidance and advice at Store and Regional level to manage, develop people processes including Resourcing, Learning and Development, Employee Engagement and Employment Relations issues. I focused on the appraisal process and monitored quality and completion.

Regional - South

Covering Southampton, Reading and Oxford offices. Number of employees in the region was approximately 400. I was the main point of contact for Partners, Directors, all Managers and employees. I: • Worked with Resourcing and HR Business Partners, responding to underperformance, themes arising from the engagement survey, management capability gaps and structure reviews.• Delivered up-skilling workshops including line management responsibilities, managing sickness absence and performance management.• Coached, advised, directed and consulted on a wide variety of issues at all levels, both informal and formal.• Advised and directed on performance management issues. This included formal disciplinary and capability hearings, up to and including dismissal, investigations, suspensions, and appeals.• Provided advice to deal with informal and formal grievances including investigations and attending hearings.• Monitored and advised on all types of short and long term sickness. This included stress cases, Occupational Health referrals, obtaining reports, and I developed and facilitated return to work programmes.• Implemented and advised on redundancy, restructures and change programmes, up to and including Senior Manager level.• Dealt with flexible working requests at all levels.• Conducted TUPE consultation meetings for South West as part of a national acquisition of 300 employees.

Southampton, United Kingdom

Based in Southampton office. Number of employees approximately 120. Main highlights included:• Delivery of quality HR administration. I reviewed work such as contracts and letters for the contact in HR Shared Services and provided feedback, direction and coaching to ensure accurate and quality work.• Responsible for monthly payroll and liaised with the off-site HR Shared Services Administration team.• Managed all local recruitment, including high volume graduate and school leaver programmes. This included advertising, selection and induction. • Attended monthly meetings with employee representatives, as part of the overall office strategy.• Assisted Partners, Directors and Managers with the appraisal process. I facilitated pre and post appraisal moderation. I reviewed the quality of appraisals and worked with all line managers to identify and implement development interventions.• Managed reward locally including the annual salary and bonus review, and promotion process, across the office, ensuring fairness and consistency.• Designed, developed and delivered local training workshops, since I identified a skills gap.• HR Project work – I updated the Paternity policy and worked with a small group on a project related to 'Time off'. I was involved in a LEAN review of HR processes and I wrote business cases for restructures.

Westquay Shopping Centre, Southampton

I worked in a stand-alone on-site generalist role with approximately 60 personnel, but of particular note:• Investors in People (IiP) - I championed the IiP programme over an 18 month period. I worked with an IiP assessor and Senior Managers to develop a strategy and I drove the project. I wrote the HR section of the business plan, implemented a new performance review system, introduced employee of the month scheme, an improved communication strategy, the employee engagement survey, a management development programme (from a training needs analysis), a succession planning process and NVQ qualifications.• Developed a learning strategy and worked with others off-site to ensure statutory and developmental training was completed in timescales. I managed, oversaw and maintained all Training records and plans.• I introduced, developed and facilitated assessment days which significantly improved the quality of appointments.• Was responsible for managing the training, recruitment and uniform budgets.• TUPE - I managed the process of two TUPE situations locally ensuring they were handled correctly and positively. This involved liaising with employee representatives, managing the consultation process and supporting the change afterwards. In total approximately 50 employees transferred employer.• HR Policies - I wrote the recruitment, sickness absence, unauthorised absence and dress code policies.• HR project work - This included updating the Employee Handbook, I worked with Managers to rewrite the job descriptions for all roles and that they were used appropriately.

Port Solent, Portsmouth