 Front line customer service, answering phones, providing information and processing registration fees for staff, faculty, and students.  Compile, create, market, and distribute information relevant to program activities, class scheduling and room assignments, creating and evaluating forms and exams Market programs and events using social media (Facebook, Craigslist, Online blogs)  Enroll students using SMS, built non-credit and credit classes in SMS, bridged students  Coordinate arrangements for program activities, such as meetings, conferences, and banquets  Maintain records and files, record statistical information both manually and electronically and report to appropriate parties  Order, receive, and maintain books and supplies inventory  Communicate and interact with contract training clients and instructors to coordinate needs and to perform work specific to individual programs Track and maintained budgets  Prepare travel documents

 Managed the office and assisted in outreach. Conducted comprehensive individual needs assessments for the project participants, tracked and developed individualized educational plans to support retention, academic success, and attainment of academic goals.  Implemented student strategies, analyzed records and reported all retention and follow-up data on project participants, advise students, provided policy and procedure information to students Assisted in the collection of data to support success in meeting the program’s annual performance objectives and campus operational and strategic goals

 Compiled and prepared records concerned with ordering, receiving, storing, issuing and shipping materials, supplies and equipment, tracked multiple shipments of multiple orders  Compiled data from contracts, purchase orders, invoices, requisitions and accounting reports Ordered supplies and materials, entered and obtained quotes, entered requisitions, received supplies, entered data into the database, and assisted with inventory correction Answered phone, opened, sorted and distributed mail, maintained records following state retention guidelines

 Hired, trained, managed, scheduled, and supervised 25 to 35 employees Processed hiring documents, timesheets for payroll department Planned, developed, and maintained weekly schedules  Provided general technical assistance for students and faculty via email, telephone, and in person Identified, analyzed, and resolved routine computing related issues, referring escalating problems as appropriate to other technicians or workgroups  Installed, configured, and troubleshot various types of workstations, monitors, printers, and other peripherals

 Managed and oversaw operations, maintenance, administration, and improvement of commercial, industrial, and residential properties Maintained records of sales, rental and usage activity, special permits issued, maintenance and operating costs, and property availability