Vicky O. Email & Phone Number

London, England, United Kingdom

Welwyn Garden City, England, United Kingdom

West Kensington

Manage our CRM system and a team of five; data administrators, analysts, developer and campaign data selectors. Capturing requirements for reports and Management of database development lifecycle. Building and deploying reports using Visual Studio, SQL, SSRS. Recent project includes integration of our website with our CRM system, reducing the time taken to process orders and volunteer applications from a day down to a few minutes. Carrying out selections for mailings, updating data, designing data structures. Leading on Data Warehouse Project and key role in project team for Salesforce implementation.

London, United Kingdom

I select data, troubleshoot database issues, gather requirements, provide user training, negotiate with customers, plan and co-ordinate the workflow for twelve Database Administrators, Developers and Business Analyst. I have line management responsibility for four Database Administrators, coaching, developing and working with them to ensure deadlines are met. I manage the Fundraising Supporter Database Helpdesk, prioritising over 100 monthly requests for our services, according to SLA's and Fundraising priorities. Together we provide first and second line database support, training, development, report writing and complex data selection services to approximately 100 Fundraisers who use two databases of over 6 million supporters. I have also worked on projects to agree and define SLA's and associated documentation with stakeholders, and I have lead and implemented projects for a new Helpdesk system and Data Quality Assurance Tool.Salesforce Database Implementation project. Worked on mapping of data in existing systems to the new database. Manipulated, deduped and cleansed data from multiple sources, for migration into Salesforce Database. Carried out a review of all the charities databases.

London, United Kingdom

As above but without line Management responsibiltities.

Responsible for developing new functionality, including specifying, designing and developing new user screens, and reports. Built and responsible for all exports, imported data from agencies and JustGiving. Managed a team of two Database Assistants and one volunteer.

Supporting database users, handling donor enquiries, processing batches, writing donor thanks letters. Setting up new computers, monitoring server backups, resolving IT issues.

Supporting volunteers with their Fundraising activities. Including amongst other things designing publicity materials. Advising on Fundraising, preparing Fundraising Materials. Allocating several thousand tickets, based on personal preferences for Royal Albert Hall Christmas Concert. Negotiating and ordering Fundraising Materials.