Vicky Roy Email & Phone Number

Revelstoke, Bc, Ca

- Strategically managing client accounts and fostering strong, lasting relationships.- Understanding the client’s goals and aligning the product with them.- Identifying growth opportunities within the client account, such as upsells.- Acting as the primary point of contact for the client on escalated issues.

Québec, Quebec, Canada

- Visual merchandising of concept stores throughout eastern Québec- Maintain positive relationships with accounts- Development and integration of a virtual training platform (ENDVR)- Provide product knowledge training in-store- Translation of training and other various internal documents (EN to FR)- Support sales representatives with various project

Montreal, Quebec, Canada

- Provide Key Accounts with set-up information- Managing samples process- Merchandising of showroom- Work with different departements to put together sales tools (catalog, sell sheets, etc.)- Support Marketing and Sales departments with various project

Revelstoke

- Purchasing of softgoods and hardgoods. Brands include Volcom, Burton, Outdoor Research, Mountain Hardwear, The North Face, Ortovox, Rome, Black Diamond and many more. - Receiving of shipments and entering stock into POS system- Managing staff and schedules- Answering customer/supplier e-mails and calls in a timely manner- Retail floor sales- Visual merchandising- Developement of SMU (Special Make-Up) products such as t-shirts, beanies, ballcaps and snowboards.

Revelstoke, Bc

- Purchasing of clothing, souvenirs and equipment. Brands include Arc'teryx, Picture Organic Clothing, Dakine, Icebreaker, Burton, Kombi, Bula and many more. - Developement of SMU (Special Make-Up) products such as apparel, hats, figurines, magnets, drinkwear and much more.- Receiving of shipments and entering stock into POS system- Visual merchandising

North Vancouver, British Columbia, Canada

- Head Office and Design Center internship - Assisted Product Line Managers with multiple different tasks to help shape future collections and prepare for seasonal sales meeting.- Assisted Sales department with the Spring/Summer 2018 sales meeting for worldwide sales representatives.- Assisted Designers with tasks such as measuring samples and filling out colour charts.

Montreal, Canada Area

- Engage customers by answering product and service questions and suggesting information about other products, services and policies. - Processing sales, refunds and customer information adjustments. - Resolve product and service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem. - Interpret and respond to customer inquiries through phone calls, live chat and email.

Montreal, Canada Area

Brick and mortar location.- Responsible of visual presentation.- Retail floor sales.

Quebec, Canada

- Assisting with buying and visual merchandising.- Making a connection with customers, understand their needs and wants.- Managing staff.

Dec, Fashion Marketing

Dec, Fashion/Apparel Design

Social Sciences