Vicky Ruiz Email and Phone Number
Vicky Ruiz brings to the table a customer service-oriented coaching and hands-onapproach to business understanding and experience of over 20 years in regards policy and procedures to mitigate risk. Due to her knowledge, this has enabled her to improve productivity, customer satisfaction, and help employee performance in financial and call centers for consumer and small business for Deposits, Sales, Loans and Recovery and Collections Departments. Applying strong general business acumen and leadership skills alongwith in-depth knowledge in banking operations, project management, riskprevention, collections, recovery, federal laws, banking regulations, computer technology, security and performance coaching, she is comfortable helping on any banking departments. Mrs. Ruiz has delivered outstanding results in multiple reorganizations, onboarding new agents, and reskilling employees in different relocation situations. During her career with Bank of America, a leading bank in the financial industry, she has participated as an ambassador for employee performance and development. She has a demonstrated ability to train her staff to ensure excellent internal and external customer service.Mrs. Ruiz joined Banco Del Café, CalNational Bank former UsBank and Bank ofAmerica and advanced rapidly from entry-level employee to Team Manager. Shecaptured multiple company awards and, at this early point in her career,participated at corporate level in strategic planning efforts.Mrs. Ruiz' career indicates exceptional management skill with both human andphysical resources that demonstrate invariably results in higher efficiency, performance, and improved employee morale. She views people management as her forte, thoroughly enjoying and excelling at developing individuals and establishing acustomer-focused, service-oriented organization. Mrs. Ruiz has proven her abilityin diverse settings to deliver concrete operational results that translate toincreased profitability and client care scores.Leading by example and approaching all her work with energy and enthusiasm has been her brand across multiple top companies. Vicky Ruiz
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Officer Collections & Recovery Team ManagerBank Of America Dec 2017 - PresentBrea, California
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Bilingual Small Business Operations SpecialistBank Of America Nov 2015 - Jun 2016Brea, California
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Customer Service ManagerState Bank Of India May 2015 - Nov 2015 -
Operations Manager Teller CoordinatorUsbank May 2006 - Jan 2013Long Beach, California
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Customer Service SupervisorCalifornia National Bank May 2006 - Oct 2010Long Beach, CaliforniaOpen and close the branch, trained personnel, order cash and supplies for the branch,audit new accounts contracts , resolve problems with customers, delegate responsibilities with the staff, balance vault, ATMs' and TCD's machines,scheduling and payroll. Resolve customer complaints or answer customers' questions regarding policies and procedures.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Hire, train, and evaluate personnel.Interpret and communicate work procedures and company policies to staff.Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.Compute figures such as balances, totals, or commissions.Make recommendations to management concerning such issues as staffing decisions or procedural changes.Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
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Assistant Branch ManagerBancafe Jul 1997 - Aug 2002Chiquimulilla, Depto De Santa Rosa, GuatemalaOpen and close the branch, trained personnel, order cash and supplies for the branch, opening new accounts , resolve problems, delegate responsibilities with the staff, balance vault and ATMs' machines,scheduling and payroll. During the time I was with the bank I was recognized with the first place at national level for teller and customer service of the year 4 years in a row. Listen to and resolve customer complaints regarding services, products, or personnel.Monitor sales staff performance to ensure that goals are met.Hire, train, and evaluate personnel.Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.Provide staff with assistance in performing difficult or complicated duties.Visit retailers and sales representatives to promote products and gather information.
Vicky Ruiz Education Details
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Computer And Information Sciences And Support Services -
Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Vicky Ruiz
What company does Vicky Ruiz work for?
Vicky Ruiz works for Bank Of America
What is Vicky Ruiz's role at the current company?
Vicky Ruiz's current role is Recovery and Collections Manager II at Bank of America.
What schools did Vicky Ruiz attend?
Vicky Ruiz attended Brigham Young University, Cypress College, Universidad De San Carlos De Guatemala, Calbright College.
Who are Vicky Ruiz's colleagues?
Vicky Ruiz's colleagues are Sujitha Thayanithi, Avril Speary, Michael Austin, Andre Shell, Marlon E. Gittens, Jessica Corriher, Cams, Jeannette Caserta.
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Vicky Ruiz
United States4baptisthealth.net, baptisthealth.net, aol.com, bmhcc.org3 +130527XXXXX
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Vicky Ruiz
San Diego, Ca2yahoo.com, comptia.org -
2wtstatebk.com, thecitybank.com -
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