Careers Wales Connect Supervisor
CurrentRepresenting Careers Wales, who are a wholly owned subsidiary of the Welsh Government, my role involves co-ordinating a team that delivers Careers and Employability services throughout Wales. Supporting the delivery of Welsh Government campaigns, and ensuring a high standard of support is provided. Identifying learning and development requirements for my team, in order to enhance performance and ensure effective delivery. Monitoring performance against standards and quality set out within the… Show more Representing Careers Wales, who are a wholly owned subsidiary of the Welsh Government, my role involves co-ordinating a team that delivers Careers and Employability services throughout Wales. Supporting the delivery of Welsh Government campaigns, and ensuring a high standard of support is provided. Identifying learning and development requirements for my team, in order to enhance performance and ensure effective delivery. Monitoring performance against standards and quality set out within the Careers Wales business improvement strategy. As a pan Wales service supporting over 50,000 customers a year, ensuring call abandon rates and customer satisfaction remain top priority. Show less