Vicky James Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Specific focus on supporting the HR function to embed risk management across the function, ensuring that corporate frameworks were implemented, understood and that the management of People Risk was a fundamental part of day to day activities. Working closely with various teams across the Risk Office to ensure that HR lead the way in identifying and supporting business leaders in managing people risks. • Developing and embedding Risk and Controls management• Ensuring appropriate HR… Show more Specific focus on supporting the HR function to embed risk management across the function, ensuring that corporate frameworks were implemented, understood and that the management of People Risk was a fundamental part of day to day activities. Working closely with various teams across the Risk Office to ensure that HR lead the way in identifying and supporting business leaders in managing people risks. • Developing and embedding Risk and Controls management• Ensuring appropriate HR leadership, ownership and governance of People Risk • Maintaining business continuity and recovery support team plans• Liaising with Risk Assurance and Operational Risk colleagues on audits and reviews• Continuing to support ongoing the development of Oracle EBS, maintaining business engagement and appropriate training on future development requirementsin 2015/2016 supporting the development and implementation of the PRA Senior Manager & Certification Regime (SMCR) across Virgin Money, which became a regulatory requirement in March 2016. Following the successful implementation, my role expanded to include ongoing facilitation, development, and management of the regime. Key activities included:• Understanding the SMCR regulatory requirements and providing a usable framework for colleagues and People Leaders to easily understand.• Development of the Virgin Money SMCR Handbooks, guides and processes and leading on the annual Fit & Proper assessments• Following previous success at engaging the business with HR system and process changes ensured Business Readiness for the transfer of heritage Virgin Money colleagues onto the Core HR and Payroll System Show less

Newcastle Upon Tyne, United Kingdom

Responsible for the implementation of a new shared service model within the HR function, which was later integrated across Virgin Money following the acquisition of Northern Rock• Designing and implementing a new shared service model, including process redesign and redundancy consultation• Delivering a new 3-tiered approach to HR Support, incorporating: self service (new HR intranet and Self Service System) HR Helpline (one central phone line and email address for HR) Centers of… Show more Responsible for the implementation of a new shared service model within the HR function, which was later integrated across Virgin Money following the acquisition of Northern Rock• Designing and implementing a new shared service model, including process redesign and redundancy consultation• Delivering a new 3-tiered approach to HR Support, incorporating: self service (new HR intranet and Self Service System) HR Helpline (one central phone line and email address for HR) Centers of Expertise (Advice & Guidance, Case Management)• Integration across Virgin Money, moving all HR support activity from Norwich to Gosforth, transitioned the two Virgin Money Payrolls from an outsourced Bureau to the in-house team in Gosforth and delivered training to all heritage Virgin Money managers to support the move to using a central HR Service Centre for HR support.• Supported the harmonisation of terms and conditions across Virgin Money through the co-ordination and production of all materials, query management and data analysis • Implemented a new Flexible Benefits scheme, working across a number of departments within Virgin Money and external provider to deliver the best solution possible and delivering an 85% take up in the first year.Following notification that the current HR and Payroll system provider would no longer support the version of software Virgin Money operated, a project was initiated with a deadline of 6 months to design and deliver a new HR, Payroll and Self Service system. • Supporting the design of the new HR, Payroll and Self Service platform, incorporating the redesign of processes.• Leading the business engagement work stream for the implementation of a new HR, Payroll and Self Service system ensuring colleagues and people leaders were ready for the move to the new HR system and processes. • Developing training materials to ensure that both professional users and self service users understood the new HR system and processes Show less

3-month contract to support the redundancy consultation process within a number of support functions. Additional activities included a review of working patterns across the store network with the aim of improving flexibility and reducing costs.

Newcastle Upon Tyne, Uk National

Leading the HR function for the largest division within Eaga, with responsibility for 1,500 partners nationally. The division is split into 3 work streams; Installation, Service & Breakdown and Social Housing visiting 900,000 properties per annum with an annual turnover of £138m.• Managing a national team of Business Partners to deliver the people plan for the HR Division • Designed and delivered a divisional change programme with targeted savings of £1.25m p.a. through changes to… Show more Leading the HR function for the largest division within Eaga, with responsibility for 1,500 partners nationally. The division is split into 3 work streams; Installation, Service & Breakdown and Social Housing visiting 900,000 properties per annum with an annual turnover of £138m.• Managing a national team of Business Partners to deliver the people plan for the HR Division • Designed and delivered a divisional change programme with targeted savings of £1.25m p.a. through changes to engineer terms & conditions and remuneration to deliver business objectives, improve commercial effectiveness and behavioural change• Ensured the integration of a national business unit following the transfer of a joint venture into the Eaga Group. Providing stability and embedding plc policies and procedures.• Drove a national recruitment campaign to ensure the necessary resource was available for major changes in volume• Assisted in the development of a new business venture to capitalise on the Government ‘Feed In Tariff’ for PV heating and renewable energy• A key member of the project team responsible for the implementation and delivery of a centralised specialist service team offering employee relations support and guidance across the Eaga Group• Managed a number of TUPE exercise including mobilisation of new business as well as de-mobilisation following the loss of contracts• Improved partner response rate to the annual engagement survey and implemented the divisional action plan. • Building successful partnering relationships to deliver business change in a challenging environment Show less

Uk National

• Designed and delivered a business change programme to reflect the future strategic growth plans of eagaheat in a commercially competitive environment, creating a management structure designed to engage and deliver to customers through the front line central heating engineer.• Restructuring the national field management team, saving approx £750,000 whilst focusing the management team on delivery of customer service, H&S and partner engagement whist achieving business installation and… Show more • Designed and delivered a business change programme to reflect the future strategic growth plans of eagaheat in a commercially competitive environment, creating a management structure designed to engage and deliver to customers through the front line central heating engineer.• Restructuring the national field management team, saving approx £750,000 whilst focusing the management team on delivery of customer service, H&S and partner engagement whist achieving business installation and revenue targets during a period of significant change.• Maintained delivery of installation/revenue targets whilst improving customer satisfaction.• Building relationships with external agencies, such as Gas Safe, to ensure the company operates safely in accordance with legislation whilst continuously looking for new initiatives to improve safety. • Maintaining HR Lead on key business projects within eagaheat Show less

National (Uk)

• Delivered the business change programme within two acquired business in Birmingham and Leeds, to aligning them into eaga plc’s heating division (eagaheat), including instigating cultural change through effecting line manager behaviour• Built excellent relationships with both support and operational departments to ensure business goals were achieved• Influenced and supported local managers in decision making offering HR/Management advice and guidance, raising awareness of eaga HR… Show more • Delivered the business change programme within two acquired business in Birmingham and Leeds, to aligning them into eaga plc’s heating division (eagaheat), including instigating cultural change through effecting line manager behaviour• Built excellent relationships with both support and operational departments to ensure business goals were achieved• Influenced and supported local managers in decision making offering HR/Management advice and guidance, raising awareness of eaga HR policies to assist managers • Dealt with a number of complex ER issues within both the heating and home services businesses nationally • Worked closely with the HR Director and Regional HR Managers on reviewing HR Policies and procedures• Supported aspiring and new managers through application and assessment for eaga plc’s management development programme (future leaders) Show less

Hartlepool, Middlesbrough, Stockton, South Shields

• Designed and implemented HR shared service centre providing HR and payroll services to 3000 employees, managing a team of HR Business Partners, HR Assistants, HRIS Administrators and Payroll Administrators • Re-designing HR policy and processes including establishing a best practice consultation model to ensure redeployment activities are managed effectively during periods of change• Implemented manager HR training sessions delivering a number of HR solutions to enhance the skills… Show more • Designed and implemented HR shared service centre providing HR and payroll services to 3000 employees, managing a team of HR Business Partners, HR Assistants, HRIS Administrators and Payroll Administrators • Re-designing HR policy and processes including establishing a best practice consultation model to ensure redeployment activities are managed effectively during periods of change• Implemented manager HR training sessions delivering a number of HR solutions to enhance the skills of 450 line managers. Using a range of tools to influence and coach managers to engage with their teams and build the people capabilities of the business. • Developed a company wide cultural change programme focusing on dignity and respect• Implemented a HR information system (Northgate) to improve and expand our management information capability and introduce new IT initiatives as effective HR management tools (HRIS self service)• Worked in an advisory role to the Executive team providing direction on both strategic and tactical HR initiatives including redundancy, employee contracts, performance appraisal systems and remuneration• Managing the TUPE process for transferring 50 staff from competitors and clients into the Garlands workforce and for transferring 300 Garlands staff to client in-house contact centres• Involvement with the company sales and marketing team to ensure HR capability to deliver growth and alignment of company employment policies to business growth plans.• Fostering a partnership approach with operational managers to deliver the organisational objectives Show less

Dartford, England, United Kingdom

• Responsibility for the delivery of day to day HR advice and support.• Implementation of absence management tool, including delivery of manager training and monitoring of company absence.• Design and delivery of company tools for monitoring Working Time Regulations (1998)• Involvement with unions in matters of discipline and grievance

Msc, Organisational Change

Ba (Hons), Hrm

International Certificate Of Risk Management, Principles Of Risk Management & Practice Of Risk Management