Vicky Jones Email and Phone Number

Crystal Springs Mountain Lodge is a four star self-catering resort 2000m above sea level. A picturesque resort situated within 5000 hectares of pristine countryside offering 192 lodges. With unlimited access to restaurants, swimming pools, Jacuzzi, steam room, sauna, gym and games room.An exciting challenging role, dealing with the customers and various departments within the site to ensure an enjoyable experience for guests, whilst raising the profile of the lodge using various forms of media, to ensure full occupancy and maximise profits. In this role I am the main front of house manager for customer relations visiting each lodge on occupancy to ensure a personal service offering a detailed explanation of services available. I am the Manager of two outlets on the resort, the clubhouse and games room, where I coordinate a full and varied program of entertainment for the guests of all ages every day. This role sees me managing 8 full time staff planning work rotas and leave plans whilst organising their daily workload and dealing with disciplinary and welfare issues. Customer complaints and general comment cards are an area I lead, coordinating the various departments’ response, ensuring a continual review and improvement programme across the lodge. Overseeing large groups with specific requirements ensuring their needs are met for example:- Team Sky and Orica Green- Edge professional cycling team. I update all social media to promote the lodge experience. Coordinator for onsite voucher scheme, I improved sales for the Spa Experience/ Game drive/ Babysitting Service offering discounts for customers for multiple sales. I offer a comprehensive understanding of all Microsoft Office packages.

Part of the Carnival cruise line company. Offering 6 star facilities and service at the elite end of world cruising. Operating 6 sister ships accommodating up to 450 guests each ensuring a personal cruising experience. Seabourn is a six star luxury cruise company where I further enhanced my customer service skills. In my role I was front of house lead waitress dealing directly with our guests every need to ensure they have a positive experience. Responsible for offering a personal service learning 450 guests’ names within 48 hours of their arrival on-board, thus enhancing their experience with a personal greeting at all times. This role has further enhanced my excellent Silver Service skills, cuisine knowledge and client skills. Part of my role is delivering safety briefs to the guests; this has strengthened my health and safety understanding and culture. Able to communicate extremely well I find talking to people easy whether in a formal or informal environment. Within my lead waitressing role I carried out admin work including re-ordering stock, taking into account dietary requirements of clients using my computer skills in word, excel and powerpoint. As part of this role I fulfilled the duties of concierge/reception greeting and taking bookings from customers in person and on the phone.

HMS Raleigh is the Royal Navy's largest training site in the South West covering 239 acres with around 2,000 people working on site made up of Royal Navy and civilian staff and personnel under training. I was previously employed as Personal Steward (Waitress and Valet duties), Housekeeper and Receptionist to the Commanding Officer of HMS Raleigh the Royal Navy Training Establishment. Within this job I was a Steward to visiting British Royalty, Celebrities and Senior Military Officers. I was awarded Sodexo Front of House Employee of the Year in 2009. I also achieved Employee of the Month in December 2010 and went onto be Regional Employee of the Month. My role was to maintain high standards in client practices, to establish and maintain catering and associated services to the highest standards. This allowed me to develop an excellent customer service skills base and front of house skills.

Republic was a large fashion outlet, where I worked in the Plymouth store. Cashier duties, computed based stock control, customer care, general cleaning, duties and retail experience.

Snips was part of the Co-operative chain with 5 outlets in the Plymouth area. Hairdresser, Reception duties that involved admin, a high level of customer care/service and all levels of NVQ 2 hairdressing.