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Vicky Read is listed as Learning and Development Trainer at Phoenix Group, based in Glanaman, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Vicky Read.
Vicky Read previously worked as Quality Coach and Trainer at Phoenix Group and Pension Administrator at Reassure. Vicky Read holds Bachelor'S Degree, Marketing, 2.2 from University Of Bedfordshire.
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I am a versatile Learning and Development trainer with experience and skills in all of the Teaching/Training cycle who is passionate about providing and designing engaging and inclusive learning solutions. I have been a lead facilitator for soft skill and personal development Training to Supervisory level colleagues at a time of change and restructure for the business. Positive feedback was received from Stakeholders that it led to increase in motivation and productivity levels within the team. Learners feedback was that it increased their motivation levels, helped them to identify their transferable skills and that they felt more natural at providing constructive feedback to others. Designing inclusive learning solutions and materials that cater for all Learning styles as set by Honey and Mumford and VARK. Ensuring they followed corporate branding, regulatory and legal Guidelines.Developing and maintaining relationships with key Stakeholders to identify training needs, best solutions to suit these needs and to ensure training scheduled did not impact on resources, service lead times or key performance indicators. Virtual training to colleagues based in India. This involved developing new methods of assessment and evaluation to suit the both the cultural needs and scope of the project. Adjusting my style of training and facilitation to overcome technological barriers (learners did not have headsets or cameras and systems were very slow) to encourage participation in activities in different ways to ensure all learners were included regardless of their level of English language or IT skills.I have previous coaching experience and enjoy helping others to be the best they can be and to support them in reaching and achieving their full potential. I have helped to streamline processes and offices and recommended and implemented cost effective improvements to processes and products to improve the customer journey. I have also managed and supported in a variety of projects.
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Hitchin, England, United Kingdom
1. Lead Facilitator of personal development and soft skills training to supervisory level Colleagues, delegates confirmed this had helped them to improve their coaching and feedback techniques and key Stakeholders confirmed efficiency and motivation levels had increased within their teams.2. Lead Facilitator for process and product training to groups of.
Hitchin, England, United Kingdom
1. Coached and supported colleagues to enable them to achieve their full potential2. Analysed data to identify and establish trends in Quality, Voice of Dissatisfaction, Complaints so changes could be implemented to processes to improve customer satisfaction scores 3. Provided constructive feedback on a 121 basis so representatives were able to identify.
Hitchin, England, United Kingdom
1. Treat Customers Fairly Representative for 3 Customer Services Departments, implementing improvements to the customer journey (particularly during in the Lockdown) 2. Responsible for the ordering and auditing of paper and computerised policy back files and archives for the team to enable them to provide the customer with full details and information on.
Hitchin, England, United Kingdom
1. Created and implemented full process training for new starter, with regular coaching sessions scheduled within probationary period to ensure they were meeting their targets and felt supported 2. Ensured quality levels obtained and met consistently by all, providing constructive feedback when these standards were not met 3. Allocation of work to.
Letchworth, England, United Kingdom
1. Answered over 100 inbound calls daily 2. outbound customer notifications care call3. Complaint Handling and provision of Aftercare 4. liaison with other departments and stakeholders across the business
Stevenage, England, United Kingdom
Stevenage, England, United Kingdom
Key holder responsible for running the store in managers absence and attending alarm callouts. Ensured daily KPIS were met by all Customer Service Assistants and that online deliveries were delivered to schedule. Induction Training of new colleagues. Responsibility for merchandising of Chilled Department
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Vicky Read works for Phoenix Group.
Vicky Read is listed as Learning and Development Trainer at Phoenix Group.
Vicky Read is based in Glanaman, Wales, United Kingdom while working with Phoenix Group.
Vicky Read has worked for Phoenix Group, Reassure, Lv=, Alliance Healthcare, and F.Hinds Limited.
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Vicky Read holds Bachelor'S Degree, Marketing, 2.2 from University Of Bedfordshire.
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