Vicky Hoang Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Area

• Participating in weekly Brand Standards Front Desk web seminars and actively evaluating how changes should be adapted to each unique brand location• Upselling rooms to increase hotel revenue for monthly targets• Coaching GSA on upsells and tracking performed to planned of monthly performance goals• Attending biweekly conference calls with FPG representative and management to advise GSA performance improvements• Using captured data on GSA strengths and weaknesses to consult management with workplace enhancements• Authorizing revenue allowances or alternative solutions to mitigate guest dissatisfactions in order to maintain high levels of customer satisfaction and quality services• Establishing and maintaining close working relationships with all departments to maximize cooperation, productivity and morale • Leading daily pre-shift meetings with front desk teams to communicate openly and transparently about daily task assignments, satisfaction scores, and improving overall guest experiences• Assessing Front Desk’s performance periodically and recommending training plans to systematically improve overall guest experience• Coaching team members on personal goal/career attainment• Scheduling employees based on hotel’s projections on 17 days occupancy • Acting as Vietnamese interpreter for HR, Housekeeping Department, and other departments • Managing inventory levels for office supplies and reordering as needed

Portland, Oregon Area

• Engaged dialogue with guests during check-in and check-out to ensure excellent guest experience• Served as subject matter expert in hotel amenities, local food & entertainment, and community attractions• Conducted front desk agent tasks in a professional and well communicated manner• Encouraged working together attitude with team members to divide and conquer daily tasks

Haenam-Gun, Jeollanam-Do, Korea

• Collaborated with Korean teachers to develop a textbook based curriculum to teach English as a second language to students in middle and high school while using Microsoft words, PowerPoint and excel to create lesson plans • Created a safe and positive learning environment to Encouraged students to grow as English learners• Enhanced English communication skills for teachers by participating in staff retreats and students afterschool English club

College Of Business Corvallis, Or

• Schedule conference and MBA meeting within Bexell Hall through Outlook• Managed and distributed College of Business inventory storage and processing items to professors • Assisted Marketing director, HR department and Austin Family Entrepreneurship Program with transcribing lecture, interview, and notes

-Contact potential candidate for an open job position-Research on different communication ways between coworkers-Put together a training program for newcomers

Bachelor Of Science (B.S.), Small Business Administration/Entrepreneurship

Activities and Societies: Vietnamese Student Association, Asian Pacific American Student Union, International Student of Oregon State.

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Vietnamese Student Association (VSA) Asian Pacific Association (APA) APASU