• Responsible for greeting and directing clients, updating pertinent paperwork for the Executive Director and other personnel through out facility.• Making calls to schedule appointments, securing transportation to appointments, medical facilities, social services and facilitate all mail in and out of location.

Responsible for customer inquiries, dissecting problematic issues, issuing return authorizations, Process credits, damages or shortages, involving in house as well as courier issues.Create quarterly licensing reports for Account Managers. Responsible for the collection and the verification of gathered information regarding audits from the State and DEA regarding selected customers.Responsible for issuing of web credentials to customers meeting certain criteria.Support (3) sales offices on a daily basis

I scanned thru existing customers along with customers whom had no contact since 2009 and re-introduced them to the new products and all the Company changes since they left. Through conversation made new sales and made it a point to contact on a monthly basis with all company promotions. Becoming their Account Manager gave them a personal assistant to all products, answered questions, supplied quotes and made them comfortable with every experience in calling me.

Effectively handled every aspect of customer inquiries service related issues or Inquiring about purchasing product. Handle setting up service calls and also initiating customer satisfaction updates. Responsible for producing monthly reports keeping a keen eye on budget concerns.

Maintained every aspect of daily operations of three (3) Community Properties.1. Shelter Bay Club Condominiums, Edgewater, NJ (60 units)2. Bel Air at West Orange Condominiums, West Orange, NJ (160 units) Complex scheduled to be completed late 2009 (250 luxury townhomes once completed.3. Summit Parmley Company, Summit, NJ (53 units) Co-ops. Set perimeters for overseeing and handling homeowner and maintenance issues for four (4) additional properties. 1. Waterside Condominiums, Edgewater, NJ (103 units)2. Crossroads HOA Condominiums, Bridgewater, NJ (325 units)3. Libertyview at Paulus Hook Condominiums, Jersey City, NJ (57 Units)4. One Hudson Park Condominiums, Edgewater, NJ (187 units)Develop and motivate a well trained customer service staff to reach highest potential and maximize problem resolve.Consistently met with Board Members, Trustees and Shareholders. Oversee security standards for all communities.Execute move in and move out procedures as documented in community public offering statements and strictly adhering to guidelines

Responsible for receiving incoming materials from customers and office mail. Effectively received and transmitted electronic files.Received calls from customers and provided information regarding delivery Oversee customer purchase orders Prepped and assigned work orders to various departments Data Entry using various programs

Responsible for processing incoming work received from customers and delegating to proper departments with instructions.Effectively retrieved files from archived logs, (data library) allocate to proper department. Responsible for receiving and transmitting files. Expedited time and press sensitive orders Proofing and color QC of final product

Received calls from customers and provided information Oversee customer purchase orders and materials received Prepped and assigned work orders to various departmentsEffectively trained various personnel in Customer Service and Production