Victoria Bates-Longwood Email & Phone Number

I support the local field team and serve as the primary point of contact between the childcare programs and the university. My responsibilities encompass ensuring the accuracy and timeliness of provided information and upholding the confidentiality of sensitive data. Additionally, I attend childcare program meetings, where I diligently record proceedings and convey progress updates to the university.

I delivered exceptional transcription services by consistently completing projects within 24-36 hours with 99-100% accuracy and maintaining a high standard of service quality.

As the quality assurance manager, I oversaw call center agents and supervisors. This included hiring and training staff members. I improved our training methods and increased center performance by 3% within my first month in the role. I also spent time analyzing and presenting reports.

Responsibilities:- Ensured quality assurance was at the highest standard for CaptionCall by performing quality checks on Captioning Agents (CAs) and having consistently high team metrics for 6 months.- Maintained morale and trained new CAs on processes, policies, and procedures of the call floor.- Coached CAs and alerted management to address areas of concern with regards to call process, attendance, efficiency, behavior, or following company policies and FCC regulations. - Conducted regular team meetings to communicate new procedures and do team building exercises, and 1-on-1 meetings to build relations and check performance.

Real-time onsite and remote note taker for deaf and hard of hearing higher education students. I provided live typing services while ensuring accuracy, proper grammar, and confidentiality.

Las Vegas, Nevada Area

- Showcased optimal customer service through brand knowledge, styling, floor awareness, and meeting or exceeding sales goals.- Teamed up with management and peers to provide the best experience for new and recurring consumers.On-the-Job Achievements: Promoted to Lead Stylist in September 2017.

- Applied plan-o-gram schematics to complete assigned merchandising projects for grocery stores, as well as audits, and merchandise stocking.- Collaborates with business clients on all projects to coordinate events, customize plans, and attain merchandising excellence in a timely manner.- Guided store customers on finding products, prices or store personnel to help them achieve their shopping goal(s).On-the-Job Achievements:Recognized as one of the top merchandisers in the area and regularly assisted other stores with achieving project accuracy and excellence in a timely manner.

- Applied plan-o-gram schematics to complete merchandising projects in grocery stores, maintaining store shelf standards, and proper rotation of products.- Proactively partners with store personnel and co-workers to adapt to plan changes, as well as build effective working relationships to achieve merchandise excellence.

- Lead the sales floor by encouraging a selling focus, showcasing brand and product knowledge and achieving company sales goals.- Regularly inspired repeat clientele through excellent customer service and assisted with supervisory duties.On-The-Job Achievements: NOVEMBER 2015: Promoted to Key Holder and Sales Floor Leader

Executed merchandising standards, audited, merchandised, and priced for men, women, and children's departments. I've also handled HR tasks like interviewing candidates and new hire orientations and provided excellent customer service through receptionist duties, phone calls, emails, and correspondence.On-The-Job Achievements:October 2013: Promoted to Seasonal Visual Merchandiser; Executed company merchandising standards and visual expectations aiding with visuals, and floor moves.October 2014: Promoted to Seasonal Interviewer; Assisted HRM and AST Supervisor with the holiday screening/hiring process, performed data entry, receptionist duties and responded rapidly to customer and coworker requests daily.

Responsibilities:+ Archived confidential documents regarding student financial accounts, daily.+ Communicated with students about their financial status. Aided the Director of Student Finance, and other campus departments as needed.+ Assisted Campus Business Operations Manager (CBOM) with light bookkeeping, filing, and processing vendor/student RTVs, invoices and POsOn-The-Job Achievements:APRIL 2012: Promoted to Bookstore Clerk

Responsibilities:+ Organized and oversaw $500,000+ worth of inventory; assured student/faculty orders were placed, and received in a timely manner.+ Maintained vendor and student relations regularly.+ Trained and supervised new clerks, and effectively improved the bookstore employee handbook. Assisted other campus departments, and carried out weekly shipping and receiving for the entire campus.+ Assisted Campus Business Operations Manager (CBOM) with light bookkeeping, filing, contacting students regarding financial status, and processing vendor/student RTVs, invoices and POs.On-The-Job Achievements:APRIL 2013: Promoted to Lead Bookstore Clerk