Victor Bradley Email and Phone Number

Led groups of up to 100 guests on 90 minute tours of downtown Nashville, TennesseeDeployed verbal communication skills to create enjoyable experiences for tourists and high-profile visitorsUsed interpersonal communication skills to maintain productive, fruitful relationships with local institutions while conducting 3 tours a dayProvided information through narratives on various sites throughout the Nashville area, relaying little-known stories to provide interestDeveloped tour programming to enhance guest experiencesAnswered questions, pointed out important features, and offered further details about special exhibits to educate visitorsWorked closely with the management staff of Grayline of Tennessee to create new and lucrative toursResearched and studied topics that pertained to tour locations so that such information could be added to scripts

Represented Comcast brand for Convergys customer care team through up to 50 calls a dayHandled troubleshooting, billing system management, salesImproved client satisfaction ratings by addressing issues and fostering timely resolutionProcessed accurate and efficient sales and return transactions to facilitate customer satisfaction

I supervised a staff of writers and layout artists and curated the social media presence for a student publication.

Selective summer program for undergraduates in the humanitiesParticipated in seminars with prominent scholars from Harvard, Yale, Columbia, Brown, Princeton and other prominent institutionsExtensive research in archives in pursuit of original research goalsUsed Microsoft Word to enter data into project database and provided updates on a weekly basisDigitized and organized researchLeveraged highly effective communication and active listening skills to work effectively with scholars from diverse backgrounds and accomplish common research goalsReviewed and verified data before entering into database to enhance research quality and accuracyDisseminated research findings to various personnel in different formats, including white papers and presentations utilizing Microsoft Powerpoint

Performed basic office duties under the supervision of an office manager Familiarized myself with many aspects of the daily functioning of criminal justice in a major cityWorked closely with office manager to reorganize supplies and increase productivitySorted and organized materials such as physical files, tracking spreadsheets and reportsCompleted clerical tasks such as filing, copying and distributing mail