Victor Edem Cbap®, Sfc® Email & Phone Number

Ontario, Canada

1. I led a team of 4 business analysts to redesign and automate the manual customer order execution process for a top Canadian construction company. Managed all interactions with business users to understand the business needs and current pain points and translated them into requirements; defined and documented the current state of business processes and worked with the development team to successfully deploy a value-adding application to manage the process, this led to a 25% increase in productivity, 15% reduction in cost and 40% increase in customer satisfaction2. As a senior business analyst, I led a team of 3 associate business analysts to standardize and automate the procurement process for a public sector agency, to improve process delivery and efficiency. I led the team to elicit, design and define the procurement value stream. Documented their procedures, performed process mapping and championed the development and deployment of the e-procurement portal.Doubling as an agile project manager on this project, I managed the delivery of the project using agile from conception to transition; working with key stakeholders to define the project scope and deliverables, prepared all project management artifacts and handled all project management communication, ensuring the project was delivered on time and within budget. The project cost ran into millions and lasted for a period of 9 months with 43 cross-functional project team members. The project led to a 30% increase in process delivery efficiency, reduced manual efforts by 40%, reduced cost by 25% and increased customer satisfaction by 20%.3. I led a team of 3 associate business analysts to review the operations of a top-tier restaurant business. The project delivered significant improvements like; reduced production waste, which increased profit margins by 20%, reduced production time/order processing time for eat-in and take-out orders from 40 minutes to 25 minutes.

1. I led a team of 3 associate business analysts to review the operations of a top-tier restaurant business. The project delivered significant improvements like; reduced production waste, which increased profit margins by 20%, reduced production time/order processing time for eat-in and take-out orders from 40 minutes to 25 minutes. I championed the deployment of the Quality Control Tracker, which enabled the Quality Control team to perform and record feedback from their quality checks seamlessly, the system stored this data and performed analysis that provided insight on quality gaps and personnel performance. It helped closed the quality control gaps and improved accountability and quality of decisions made by management• Worked with the project team and executive management to collaboratively produced As-Is and To-Be Customer Journey Process Maps and Value Stream Maps for the Customer Order Process and Production Process respectively• Produced SOPs and SLAs for the service, production and quality assurance processes to ensure standardization and ease of knowledge transfer• Performed requirement gathering and process mapping for the implementation of the Quality Control Tracker• Researched and evaluated possible technologies or vendor solutions• Managed all interactions with the subject matter experts and the development team to ensure the system was developed in line with the requirements• Prepared test scripts and championed user assessment testing sessions• Prepared training manuals and conducted training sessions; managed change and transition to the new way of work2. I spearheaded an organizational process automation drive for a client in the financial industry, completing full automation of processes for key departments in the organization. This high-impact project led to reduced operational costs, improved operational efficiency by 20% and reduced error rates to almost zero.

I led a team of 4 Business Analysts to successfully drive the implementation of Robotics Process Automation (RPA - Blue Prism) for key strategic processes which include;I. Automation of User Access Creation on ApplicationsII. Automation of Reconciliation, Settlement and Dispute Resolution of all ATM transactionsIII. Automation of Reconciliation, Settlement and Dispute Resolution of interbank transactionsOn this enterprise multi-million-dollar project, I worked with 64 cross-functional project team members. I worked closely with the process owners to ensure their requirements were properly articulated. Working with the Information Technology team, he ensured all technical requirements for the successful delivery of the project were provided in a timely manner, spare-headed all business analysis activities, engagement, elicitation and brainstorming sessions. The project was successfully delivered in time, within budget and was tagged the most impactful project in 2017. The project reduced manual efforts by 55%, increased process efficiency by 60%, improving customer satisfaction by 40% • Worked with the Information Technology Team to ensure all technical requirements (server set up, development of queries, scripts and APIs, SFTP set up, Database set up) for the project were provided in a timely manner• Conducted process discovery and requirements gathering via open group sessions, one on one interviews, interface analysis and research• Coordinated requirements gathering, process mapping, BOT configurations and oversaw the UAT process and pilot for all processes deployed on the RPA project.• Led quality assurance activities in writing test cases, performed testing, quality assurance and acted as a liaison between users and the development team during UAT; and provided post-go-live first-level support and training for deployed solutions• Documented the current process, future process, and failover process for all the processes deployed