Victor Edem Cbap®, Sfc® Email & Phone Number

Ontario, Canada

1. I led a team of 4 business analysts to redesign and automate the manual customer order execution process for a top Canadian construction company. Managed all interactions with business users to understand the business needs and current pain points and translated them into requirements; defined and documented the current state of business processes and.

• 1. I led a team of 3 associate business analysts to review the operations of a top-tier restaurant business. The project delivered significant improvements like; reduced production waste, which increased profit margins.
• Worked with the project team and executive management to collaboratively produced As-Is and To-Be Customer Journey Process Maps and Value Stream Maps for the Customer Order Process and Production Process respectively
• Produced SOPs and SLAs for the service, production and quality assurance processes to ensure standardization and ease of knowledge transfer
• Performed requirement gathering and process mapping for the implementation of the Quality Control Tracker
• Researched and evaluated possible technologies or vendor solutions
• Managed all interactions with the subject matter experts and the development team to ensure the system was developed in line with the requirements

• I led a team of 4 Business Analysts to successfully drive the implementation of Robotics Process Automation (RPA - Blue Prism) for key strategic processes which include;I. Automation of User Access Creation on.
• Worked with the Information Technology Team to ensure all technical requirements (server set up, development of queries, scripts and APIs, SFTP set up, Database set up) for the project were provided in a timely manner
• Conducted process discovery and requirements gathering via open group sessions, one on one interviews, interface analysis and research
• Coordinated requirements gathering, process mapping, BOT configurations and oversaw the UAT process and pilot for all processes deployed on the RPA project.
• Led quality assurance activities in writing test cases, performed testing, quality assurance and acted as a liaison between users and the development team during UAT; and provided post-go-live first-level support and.
• Documented the current process, future process, and failover process for all the processes deployed