Victor Hugo Lima Grecca Email & Phone Number

São Carlos, Sp, Br

Araraquara, Sp, Br

São Paulo, Brazil

Olympic Valley, California, United States

• Managed access control for over 1,000 guests daily, ensuring a warm and organized entry process.• Conducted meticulous ticket verification and enhanced guest service while maintaining safety at key entry points.• Improved visitor experience through effective communication and creative problem-solving, especially on busy days.• Provided guidance on resort locations, ski and snowboard tracks, and proper equipment use.• Recovered lost equipment and assisted in reuniting separated visitors during ride breaks.• Contributed to high guest satisfaction, maintaining the resort’s reputation even under stress.

São Paulo, Brazil

• Managed 7 content creators with a combined subscriber base of over 500k.• Developed strategic content plans, resulting in a 92% increase in views and a 135% increase in subscribers.• Demonstrated proficiency in YouTube and YouTube Ads platforms, along with expertise in SEO and copywriting strategies for YouTube (titles and descriptions).• Conducted thorough data analysis and interpretation, creating precise and actionable reports for influencers.• Managed deadlines effectively, ensuring consistent posting schedules that optimized content promotion by the YouTube algorithm.

São Paulo, Brazil

São Paulo, Brazil

• Successful management of over 12 clients using the high touch model, resulting in an average 25% increase in customer retention and satisfaction.• Development of new digital strategies that boosted conversion rates by 60% compared to the previous period.• Market and competitor analysis, along with the creation and monitoring of customized KPIs, including data interpretation and the creation of accurate and actionable reports for influencers.• Integration and leadership of an operational team with over 10 strategists.• Conducting analysis of upsells, NPS, and churn (Health Score), leading to a 35% increase in sales of additional channels.

São Paulo, Brazil

• Expert in lead prospecting and qualification, resulting in a 30% increase in lead-to-sale conversion rate. • Development of personalized digital strategies for platforms such as Google, Facebook, Instagram, LinkedIn, Pinterest, Tik Tok Ads, and Taboola, leading to an average 40% increase in traffic and lead generation.• Performance analysis using tools like Google Analytics and Data Studio, along with website diagnostic and SEO skills.• Effective negotiation and project closure, resulting in a 20% increase in the agency's total revenue.

São Carlos, Sao Paulo, Brazil

• Identified sales opportunities in the technology sector, resulting in a solid 25% increase in recurring sales revenue.• Skilled in presenting technical solutions to clients, persuasively demonstrating how they can meet their needs, leading to a 40% increase in the business closing rate.• Experienced in developing personalized business proposals and negotiating contracts.• Effectively collaborated with technical teams, ensuring successful implementation of sold solutions and achieving a 15% increase in post-sale customer satisfaction.• Proficient in providing comprehensive technical support and resolving customer inquiries and issues during the sales process.• Excelled in managing relationships and existing customer accounts, identifying additional sales opportunities.

São Carlos, São Paulo, Brazil

• Developed and executed market intelligence strategies, gathering key insights to inform business decisions and drive growth.• Conducted thorough market research, identifying potential opportunities and trends within diverse markets.• Implemented effective prospecting techniques, resulting in increased lead generation and conversion rates.• Collaborated closely with sales managers, providing support and guidance to enhance sales strategies and achieve targets.• Utilized CRM systems and other tools to track and analyze sales data, optimizing sales processes and performance.

Education record

Bachelor'S Degree, Information Technology

The Bachelor's Degree in Information Systems provides good mathematical training and solid training in computing, mainly programming.