Victor Ortiz

Victor Ortiz Email and Phone Number

Dynamic Sales Professional | Driving New Business, Customer Engagement, Retention, and Growth through Strategic Partnerships and Innovative Solutions
Victor Ortiz's Location
San Antonio, Texas, United States, United States
Victor Ortiz's Contact Details

Victor Ortiz work email

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About Victor Ortiz

Experienced sales professional and leader, with a demonstrated history of expanding business relationships in the information technology and services industry. What I can offer:Leadership: Patience, agility, adaptability, proven sales methods and experiences that can conform to an organization's sales strategy is what I bring at a high level. However, more than that, I have a passion to share my knowledge with others, coach sales people to earn the title of trusted advisor, and instill accountability on the path to exceeding expectations!Technical Expertise: I am highly experienced with consulting and selling of IT services and solutions, including cloud services, SaaS, and hardware solutions. This has benefited me in effectively communicating product advantages and addressing client needs as a trusted advisor.Sales Experience: I have proven success in sales, particularly in the IT sector, with businesses such as Rackspace Hosting, Inspired eLearning, and Freshbooks Accounting Software. This includes experience with lead generation, discovery, sales processes, deal negotiation, forecasting, closing deals, maintaining customer relationships and building everlasting partnerships.Relationship Building: I possess strong interpersonal skills to build and maintain relationships with clients, partners, and stakeholders. This has been crucial for my long-term success in IT sales.Adaptability: The IT industry evolves rapidly, so being flexible and open to change is key. From my early days with Rackspace Hosting, as the cloud was taking shape, to my most recent experiences with Freshbooks Accounting Software Solutions and their increasing product portfolio, the ability to quickly adapt to new technologies, market trends, and customer needs has been vital to my success.Problem-Solving Skills: The capacity to understand client challenges and offer tailored solutions, requires a person who listens and asks relevant questions. Problem solving isn't just about throwing solutions at a wall of issues, hoping something sticks. It's about conducting a proper discovery and truly diving into the issue and allowing yourself to empathize with the client. Through my degree in Journalism, I have a thorough understanding of the importance of information and how to ask for it starting with the basics, Who, What, Where, When, Why, and How. This skill has been my lifeline in my sales career and has groomed me for fast paced environments with tight deadlines where complete and accurate information drives success, and missing information can lead to disaster.

Victor Ortiz's Current Company Details

Dynamic Sales Professional | Driving New Business, Customer Engagement, Retention, and Growth through Strategic Partnerships and Innovative Solutions
Victor Ortiz Work Experience Details
  • Freshbooks
    Sales Manager, Account Management Saas Accounting Software Solutions
    Freshbooks Jun 2022 - Jun 2024
    San Antonio, Texas Metropolitan Area
    • Scaled the San Antonio, TX Sales Team from 6 Account Managers to 10, and subsequently into two high-performing teams of 8 within 2 years.• Successfully reduced Account Manager turnover by more than 50% through targeted coaching, team development, and fostering a collaborative work environment.• Led training sessions on sales methodologies and best practices, equipping the team with tools and expertise to significantly enhance quota attainment for Freshbooks SaaS Accounting solutions.• Achieved a remarkable increase in the volume of closed-won deals for our highest revenue-generating products, improving from 2 closed-won deals per month for the entire team to 1-2 deals per Account Manager per month.• Ranked consistently as the top performer for payments quota, maintaining an average attainment of 200% through 2023 and the first half of 2024.• Conducted weekly 1-on-1s with Account Managers to review performance metrics (KPIs), assess pipeline health, refine monthly forecasts, navigate complex deals, and explore career development opportunities.• Served as the key escalation point for conflict resolution, aligning customer expectations with business deliverables while addressing concerns to ensure satisfaction and retention.• Delivered strategic insights and performance updates to executive leadership during monthly and quarterly business reviews, contributing to more accurate forecasting and refined business strategies.
  • Inspired Elearning, Llc.
    Account Relationship Manager (Security & Compliance Saas Training Solutions)
    Inspired Elearning, Llc. Nov 2017 - Jul 2022
    San Antonio, Texas Area
    • Identified upsell and cross-sell opportunities, consistently achieving a 100%+ close rate during my 5 years at Inspired eLearning, including 12 consecutive months of 100%+ attainment for upsells and renewals in 2018.• Engaged with Enterprise and SMB customers throughout the pre- and post-sales process, demonstrating the value of both the SaaS solution and the dedicated support that accompanies it.• Managed and nurtured a sales pipeline, utilizing methodologies such as MEDDIC and SPIN to drive success.• Conducted monthly and/or quarterly account reviews with customers, focusing on enhancing the customer experience, discussing product feature requests, and identifying opportunities for improvement through upsell and cross-sell initiatives.• Enhanced technical and product expertise by collaborating with Product Leadership to stay informed on solution advancements and upcoming roadmap developments.• Worked closely with Marketing to align messaging and promotions, driving additional business opportunities.
  • Rackspace, The #1 Managed Cloud Company
    Account Manager Iii
    Rackspace, The #1 Managed Cloud Company Jan 2016 - Nov 2017
    San Antonio, Texas Area
    • Regularly engaged with customers to drive adoption and optimize the application of Cloud solutions, ensuring alignment with their business goals.• Addressed invoice discrepancies, facilitated contract negotiations (including renewals), and provided guidance on product offerings, scheduled maintenance, and innovative solution implementations.• Collaborated with Thought Leaders to identify and address service gaps, raising awareness across support segments and driving projects related to new Cloud hosting platforms, including AWS, Azure, and Google Cloud.
  • Rackspace, The #1 Managed Cloud Company
    Business Development Consultant Iii
    Rackspace, The #1 Managed Cloud Company 2008 - Dec 2015
    San Antonio, Texas Area
    • Utilized sales methodologies to identify customer pain points, key stakeholders, evaluation processes, funding sources, timelines, and urgency, effectively building a pipeline in Salesforce and positioning opportunities for success.• Averaged 40+ calls per day with 9-10 virtual meetings per week, 2 customer visits quarterly. Calls consisted of lead generation, Account Review meetings, Configuration design, contract negotiation, and approvals, as well as 30/60/90-day follow-up for customer satisfaction.• Negotiated and closed contracts resulting in consistent monthly quota attainment, including a personal best of 8 months consecutive 100%+ attainment in 2012, and President’s Club 1st half of 2013.

Victor Ortiz Skills

Solution Selling Saas Cloud Computing Salesforce.com Managed Services Account Management Virtualization Business Development Data Center Enterprise Software Direct Sales Sales Process Storage Strategic Partnerships Customer Relationship Management Management Software As A Service Sales Enablement Lead Generation Hosted Email Hybrid Cloud Private Cloud Big Data Devops Hybrid Hosting

Victor Ortiz Education Details

Frequently Asked Questions about Victor Ortiz

What is Victor Ortiz's role at the current company?

Victor Ortiz's current role is Dynamic Sales Professional | Driving New Business, Customer Engagement, Retention, and Growth through Strategic Partnerships and Innovative Solutions.

What is Victor Ortiz's email address?

Victor Ortiz's email address is vi****@****ace.com

What schools did Victor Ortiz attend?

Victor Ortiz attended California State University-Sacramento.

What are some of Victor Ortiz's interests?

Victor Ortiz has interest in Children, Civil Rights And Social Action, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Victor Ortiz known for?

Victor Ortiz has skills like Solution Selling, Saas, Cloud Computing, Salesforce.com, Managed Services, Account Management, Virtualization, Business Development, Data Center, Enterprise Software, Direct Sales, Sales Process.

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