• Handle an average of 150+ bags per flight across 3-5 flights per shift, ensuring timely loading/unloading to meet tight turnaround times.• Perform daily checks on ground service equipment (GSE), identifying and reporting potential issues to minimize delays and ensure equipment is 100% operational.• Collaborate with a team of 1000+ ramp agents to consistently achieve on-time departures, contributing to a 95%+ on-time performance rate for Southwest Airlines at Denver International Airport.• Manage sudden weather changes and flight schedule adjustments, ensuring smooth operations for up to 6 flights per shift during peak travel periods.• Provide top-tier customer service by ensuring the safe and efficient handling of oversized baggage and special cargo, helping Southwest maintain a 4.5-star customer satisfaction rating.

• Led a team of 30+ staff members in a fast-paced restaurant environment, fostering a collaborative culture that enhanced team performance and morale.• Managed daily operations of a high-volume restaurant serving 700+ guests daily, generating over $50,000 in weekly sales and maintaining a 4.9-star customer service rating on Google from over 3,000 reviews.• Reduced waste by 15% through effective inventory and supply management, while ensuring the restaurant operated within budget.• Ensured strict compliance with health and safety regulations, resulting in zero violations during inspections over a two-year period.

• Supervised daily food and beverage operations, ensuring seamless coordination between kitchen and service teams, resulting in a 20% improvement in guest satisfaction scores.• Managed staff scheduling, inventory control, and quality assurance, consistently maintaining high standards of food safety and presentation, with zero health code violations.• Led the planning and execution of private events for up to 50 guests, managing all logistics and vendor coordination, contributing to increased event bookings and repeat business.• Collaborated with senior management to implement service improvements, enhancing overall dining experience and boosting customer retention.